Sure Signal 3, Power light on, Internet light pulsing

[Merzil]

Hi,

I'm sure you can help me on this one.

I've read all the posts in reference to this problem and gone though the troubleshooting guide to no avail.

I'll give you abit of history, i originally had a version 1 Sure Signal which worked fine for a few years.

It then gave up with a very strange light configuration which i couldnt find on the internet.  Anyway, i stopped using it as i didnt need the mobile at home very much.

I now need it again so i thought id buy a new version 3 unit and register online in the hope it would solve the problem, unfortunately it appears to be the same, or similar.

Traceroute

1 <1 ms <1 ms <1 ms 192.168.0.1
2 31 ms 31 ms 31 ms 217.47.108.250
3 32 ms 31 ms 31 ms 217.47.108.145
4 30 ms 30 ms 30 ms 213.123.108.6
5 30 ms 32 ms 30 ms 213.123.108.114
6 30 ms 31 ms 32 ms core2-pos12-3.manchester.ukcore.bt.net [194.72.2.157]
7 45 ms 43 ms 43 ms core2-pos0-6-0-0.ealing.ukcore.bt.net [62.6.204.205]
8 40 ms 41 ms 41 ms peer1-xe10-1-0.telehouse.ukcore.bt.net [109.159.254.110]
9 44 ms 43 ms 42 ms lndgw2.arcor-ip.net [195.66.224.124]
10 45 ms 45 ms 45 ms 85.205.116.6
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

Firstly, do i need to deregister my old unit? It isn't currently plugged in, only the new one.

It currently shows both active on my online account.

Secondly, could you resync my new unit at your end please and I'll reset here and see if that helps.

Version 3 Serial Number: 40132609443

Any other advice would be greatly received.

Thanks

Ian

[Merzil]

Hello again, can anyone assist please?

Thanks

Ian

[Retired-Dave]

Hi Merzil,

The traceroute looks fine and the old Sure Signal doesn't have any effect on this one. If it's unplugged it won't even cause interference.

I can see this new one hasn't connected with our servers yet, so I've done a resync. Give it a reset for me to pick it up.

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If that doesn't help, there are a few more details which may shed some light:

 - Your speed test results from here.
 - Your ping test results from here.
 - Your external IP address from here.

Pop us those and we'll take a closer look for you.

Dave

[Merzil]

Thanks for the response.

I'm just curious regarding your instructions to reset.

I've held the reset button for over 30 secs with no change to the lights, once i release the button the internet light goes out and then comes back on after 20 secs or so and starts to pulse.

I'll wait an hour or so and see if anymore lights appear.

I was just curious regarding the instructions as my version 3 didn't respond that way.

I'll get back to you with the results.

Thanks again.
Ian

[Merzil]

Hi,

No luck with the resync, same problem with the internet light pulsing.

Here is the extra information you asked for.

- Your speed test results: 

http://www.speedtest.net/my-result/3014047452

 - Your ping test results:

http://www.pingtest.net/result/87415263.png

- Your external IP address:

81.141.0.201

Thanks for any other help you can add.

I still have the old Sure Signal if you want me to try that one again.

Regards,

Ian

[Ben_H]

Hi Merzil,

Thanks for posting. You're right; it can take up to an hour for the unit to come back online following a reset. 

If yours still hasn't come back on, would you be able to test this Sure Signal on another internet connection for an hour or two so we can rule out a fault with the unit? If you could try it on a friend, relative or neighbours briefly and let me know the outcome we can go from there.

Cheers, Ben

[Merzil]

Hi again,

The problem hasn't changed at home, with the internet still pulsing.

I've managed to test the unit at my office about 3 miles from where i live.

It's been plugged in for 2 hours so far and I performed a reset when i arrived.

Here the unit displays this fault which is rather strange.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Lights-Power-flashing-Internet-off...

The internet connection is a little slower than at home running at around 3mb but it should be ample.

Please can you advise my next course of action

Thank you

Ian

[Merzil]

Update.....

After being plugged in for 4 hours it has got a solid red light and the internet light is pulsing, this is on the work connection so it's operating the same as at home now.

Suggests a problem outside my network.

Please advise.

Thanks

Ian

[Merzil]

Latest update...

It has now got a service light after being plugged in for 5 hours at work.

I've transfered the unit back home and it works fine.

Im unsure why it's fixed but testing it at another address and bringing it back has sorted it.

[Ben_H]

Hi Merzil,

Thanks for the updates. It sounds like your unit was struggling to resync before. Testing it on another connection may have prompted it to be attempted again from your end. I'm glad to see this is up and running again now.

Cheers, Ben