Sure Signal 3 - Static Power Light only

[flipifymedia]

Having problems with my Sure Signal. It has been 'fine' since purchase - nothing a quick power on/off wouldn't sort. Now it has been down for over two days, and no resolution.

Speed Test http://www.speedtest.net/my-result/3177983818

Ping Test http://www.pingtest.net/result/90730837.png

IP Address 94.8.69.5

IPV6 Address ::ffff:5e08:4505

Traceroute 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter (192.168.0.1)  14.282 ms  1.349 ms  0.913 ms

 2  * * *

 3  02780954.bb.sky.com (2.120.9.84)  30.438 ms  26.904 ms  34.508 ms

 4  ae99.edge3.london2.level3.net (212.187.201.57)  27.720 ms  28.276 ms  27.712 ms

 5  ae-0-11.edge4.london2.level3.net (4.69.200.126)  30.549 ms *  28.677 ms

 6  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  33.703 ms  28.683 ms  28.401 ms

 7  ae-42-42.ebr1.london1.level3.net (4.69.167.22)  29.049 ms

    ae-41-41.ebr1.london1.level3.net (4.69.167.18)  28.010 ms

    ae-44-44.ebr1.london1.level3.net (4.69.167.30)  35.039 ms

 8  ae-56-111.csw1.london1.level3.net (4.69.153.114)  27.830 ms

    ae-59-114.csw1.london1.level3.net (4.69.153.126)  29.354 ms

    ae-58-113.csw1.london1.level3.net (4.69.153.122)  47.867 ms

 9  ae-122-3508.edge4.london1.level3.net (4.69.166.13)  30.479 ms

    ae-121-3507.edge4.london1.level3.net (4.69.166.9)  34.275 ms

    ae-119-3505.edge4.london1.level3.net (4.69.166.1)  27.908 ms

10  195.50.122.66 (195.50.122.66)  42.908 ms  46.081 ms  43.371 ms

11  85.205.116.14 (85.205.116.14)  44.834 ms  45.675 ms  44.207 ms

12  * * *

Serial Number 40132624806

Can a Vodafone tech please help? It's been working 'fine' for a while, but nothing now.

Thanks

[Retired-Dave]

Hi flipifymedia,

Everything you've posted there looks OK.

I've resynched the Sure Signal to clear any minor bugs. Give it a reset to pick this up:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Dave

[flipifymedia]

Thanks Dave

It seems to be doing something, so hopefully will be working in an hour or so. Will let you know.

[flipifymedia]

Worked a treat. Is there anyway I can resync myself in the future, in case of any problems? I didn't see the option in the account management.

[Retired-Kay]

Hi flipifymedia, 

Glad to hear it's working.:smileyhappy:

There is an option to do a resync on the Sure Signal dashboard, if for any reason you can't see this let us know and we can always do it for you. 

Thanks, 

Kay