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Sure Signal 3 has not been working work 3-4 days

tariqmc
2: Seeker
2: Seeker

‎10-08-2016 10:31 AM - edited ‎10-08-2016 03:06 PM

Hi My Sure Signal 3 has been 5% reliable over the past 3-4 days. I have hard reset it twice. Sometimes it takes it overnight to connect back to vodafone. My iphone very rearly gets any bars from it.

 

Serial Number is: 42152479806

 

We manage it through my partners vodafone account as I have a corporate vodafone mobile

thanks

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16 REPLIES 16

tariqmc
2: Seeker
2: Seeker

‎10-08-2016 03:11 PM

I have followed all your troubleshooting steps using the links repeatedly posted on the forums. Nothing is working.

 

I am missing so many important phone calls. I use this for work.

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Rahim
Moderator (Retired)
Moderator (Retired)
In response to tariqmc

‎10-08-2016 05:54 PM

@tariqmc Can you take a look at our Sure Signal Troubleshooting thread once more, and then post back your results?

 

Once we've got your results, we'll be able to investigate further from our end.

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tariqmc
2: Seeker
2: Seeker
In response to Rahim

‎20-08-2016 09:11 AM - edited ‎20-08-2016 09:13 AM

I called support when you asked. They expalined that there was a national issue, So I waited another 3-4 days.

 

Then I removed all the numbers from SureSignal and deregstered it. I pressed hard reset for 30 secs and powered it off at the mains. Then still holding hard reset for another 30 seconds I powered it back up. 

 

I registered it and then added my phone numbers back. It worked for 1-2 days and then stopped working. The red Light is on. The Next two other lights are on - both Solid. 

 

What do you see on your end?

 

I've basically had little or no service for almost 3 weeks now.

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tariqmc
2: Seeker
2: Seeker
In response to tariqmc

‎20-08-2016 03:29 PM

Ping results

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 1 ms 1 ms routerlogin.net [192.168.0.1]
2 10 ms 9 ms 9 ms 10.240.88.1
3 9 ms 9 ms 9 ms bmly-core-2b-xe-102-0.network.virginmedia.net [2
13.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 18 ms 11 ms 11 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 10 ms 15 ms 11 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 10 ms 11 ms 11 ms 213.46.174.130
9 10 ms 9 ms 12 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

 

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Rahim
Moderator (Retired)
Moderator (Retired)
In response to tariqmc

‎20-08-2016 05:29 PM

@tariqmc I've resynced your Sure Signal to help resolve your issue. 

 

Please allow up to 6 hours before the device starts working again. 

 

If you're still having trouble after this, please let us know.

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tariqmc
2: Seeker
2: Seeker
In response to Rahim

‎21-08-2016 11:20 PM

Hi

Sorry it is still not working
Red Light is on. Next two lights are solid on.

Results of Tracert below. I am with Virgin Media. There are time outs all over the place which leads me to believe that there is a network issue.

 

Summary of Ping results.
212.183.133.177 - 4 ping requests time out
212.183.133.178 - 4 ping requests time out
212.183.133.179 - 4 ping requests time out
212.183.133.181 - 4 ping requests time out
212.183.133.182 - Ping replies received.
212.183.131.128/2 - 4 ping requests time out


Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 95 ms 135 ms routerlogin.net [192.168.0.1]
2 54 ms 505 ms 375 ms 10.240.88.1
3 96 ms 71 ms 32 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 83 ms 101 ms 101 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 123 ms 101 ms 104 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 226 ms 48 ms 153 ms 213.46.174.130
9 76 ms 101 ms 44 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.

Tracing route to 212.183.131.128 over a maximum of 30 hops

1 * 91 ms 198 ms routerlogin.net [192.168.0.1]
2 21 ms 95 ms 100 ms 10.240.88.1
3 24 ms 156 ms 46 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 * 53 ms 85 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 122 ms 106 ms 198 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 121 ms 72 ms 125 ms 213.46.174.130
9 254 ms 105 ms 97 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
11 * * * Request timed out.

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 * 46 ms 96 ms routerlogin.net [192.168.0.1]
2 50 ms 170 ms 205 ms 10.240.88.1
3 76 ms 50 ms 101 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 304 ms 101 ms 101 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 225 ms 102 ms 101 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 221 ms 31 ms 171 ms 213.46.174.130
9 38 ms 52 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.


Tracing route to 212.183.133.178 over a maximum of 30 hops

1 * 107 ms 101 ms routerlogin.net [192.168.0.1]
2 124 ms 101 ms 101 ms 10.240.88.1
3 25 ms 206 ms 201 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 177 ms 101 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 118 ms 101 ms 101 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 218 ms 306 ms 306 ms 84.116.135.42
9 57 ms 208 ms 96 ms 213.46.174.130
10 122 ms 101 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.

Tracing route to initial-ipsecrouter.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:

1 * 55 ms 203 ms routerlogin.net [192.168.0.1]
2 122 ms 95 ms 107 ms 10.240.88.1
3 24 ms 101 ms 101 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 126 ms 100 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 123 ms 101 ms 203 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 52 ms 101 ms 101 ms 84.116.135.46
9 57 ms 101 ms 101 ms 213.46.174.130
10 41 ms 87 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Tracing route to 212.183.133.182 over a maximum of 30 hops

1 * 351 ms 1 ms routerlogin.net [192.168.0.1]
2 154 ms 100 ms 101 ms 10.240.88.1
3 26 ms 102 ms 100 ms bmly-core-2a-xe-102-0.network.virginmedia.net [213.105.193.145]
4 * * * Request timed out.
5 45 ms 101 ms 101 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
6 121 ms 157 ms 45 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 * * * Request timed out.
8 * 21 ms 48 ms 84.116.135.42
9 74 ms 118 ms 81 ms 213.46.174.130
10 104 ms 101 ms 101 ms ae32-xcr1.lns.cw.net [195.2.24.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 81 ms 54 ms 144 ms 212.183.133.182

 

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Sukhi
Moderator (Retired)
Moderator (Retired)
In response to tariqmc

‎22-08-2016 09:15 AM

@tariqmcOur Tech team have remotely completed a full factory reset of your Sure Signal.

 

You will see a solid red and a white flashing light over the next couple of hours.

 

Please leave the box for 6 hours before restarting your phones, by tuning them off and back on again. 

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tariqmc
2: Seeker
2: Seeker
In response to Sukhi

‎04-09-2016 11:07 PM

Hi

 

It worked for 2 days after you reset it. Since then, it only works for a few hours a day. For the past few days it has not worked at all. 

 

The tracert shows we can't reach you from Virgin Media.

 

Do you have a national problem here?

Please can you tell me what is being done about it?

 

Is this problem affecting iphone users only? I have tried leaving them in 3G mode only.

 

This is getting very frustrating now. I pretty sure this has been going on for over a month now.

 

results of Ping:

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 2 ms 1 ms routerlogin.net [192.168.0.1]
2 16 ms 18 ms 16 ms 10.240.88.1
3 14 ms 17 ms 19 ms bmly-core-2b-xe-102-0.network.virginmedia.net [213.105.193.169]
4 * * * Request timed out.
5 * * * Request timed out.
6 * 19 ms 18 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 19 ms 16 ms 18 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 17 ms 14 ms 17 ms 213.46.174.130
9 * 20 ms 19 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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Twerly
3: Seeker
3: Seeker
In response to tariqmc

‎05-09-2016 09:57 AM

Hi

I am wondering if there is a bigger issue. I have logged an almost identical problem to yourself. Hard reset lots of timesm if you login onto My Vodafone it looks OK and all number associated OK. Lights all OK. I have followed all the troubleshooting and still down. Not acceptible as we get 0 bars without the box (4-5 with)

There does appear to be lots of people logging issues.

Ours was previously OK for months, had to do a hard reset twice, but on both occasions this fixed it within 2 hours.

Have not changed Boradband or router - they are both OK

I will monitor your resolution and feedback.

Good Luck

Steve

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