Tech team, please can you help as per below? The SS3 has not worked since I have taken it out of the box and only gets as far as a constant red light and flashing white internet light. Thanks
The issue you’re experiencing: No connection
What light sequence you're seeing: Constant red power light, flashing white internet light
Your speed test results:
Ping 28ms
Download 51.32 Mbps
Upload 9.47 Mbps
Your external IP address from:
IP 86.136.196.203
Your Sure Signal serial number: 43160505012
The results of a traceroute:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms 13 ms 13 ms 31.55.186.188
5 14 ms 13 ms 14 ms core3-hu0-16-0-3.faraday.ukcore.bt.net [195.99.127.198]
6 14 ms 14 ms 14 ms peer1-xe1-0-2.faraday.ukcore.bt.net [213.121.193.189]
7 13 ms 13 ms 17 ms 166-49-211-230.eu.bt.net [166.49.211.230]
8 14 ms 14 ms 14 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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