Sure Signal 3 only showing red light

[gordon-a1]

Hi,

I purchased and set up my sure signal 3 in November and up until last week it was working fine.  Now all I get is the red light.

Any suggestions on what I need to do?

[gordon-a1]

If anyone is trying to use a vodafone SS3 with old sky sagem router, you may find you get problems.  got it replaced with new sky hub and immediately ss3 started to work.

[Tuffareo]

Another contender for the red light area of Sure Signal

Info as requested above: -

Serial No 42142835414

Dynamic IP currently 81.153.101.139

No IP address allocated by the router

Speed Test results of Ping 75ms, Download 5.13. Upload of 0.32

With no IP address the following may not be necessary

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Admin>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  Vigor.router [134.199.31.254]
  2    32 ms    31 ms    31 ms  217.47.206.58
  3    31 ms    30 ms    31 ms  217.47.206.145
  4    38 ms    42 ms    38 ms  213.1.69.42
  5    39 ms    39 ms    40 ms  213.120.180.175
  6    41 ms    41 ms    41 ms  217.41.169.109
  7    41 ms    41 ms    42 ms  acc2-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.24
7]
  8    48 ms    45 ms    45 ms  core2-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.151]
  9    49 ms    49 ms    49 ms  194.72.31.155
 10    46 ms    47 ms    46 ms  t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net [166.49.211.18
6]
 11    46 ms    43 ms    43 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Kindly advise of next step(s)

[Retired-Kay]

Hi Tuffareo, 

Please follow the instructions here to manually configure port-forwarding on your router. 

If this doesn't help, you'll need to speak to your internet service provided about a static IP address. 

Thanks, 

Kay