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Solution

Sure Signal 3 playing up for weeks

bobin
4: Newbie

Have a sure signal 3 playing up for 2  weeks droping out  when making calls and when not in use re set time and time againe no one at Vphone wants to help over the phone all they do is refer you to the online help.

 

Below are the basic details hope you can help as this is going back if not sorted soon,been working fined unitll Vphone had network problems done all the normal re sets time and time againe.

 

Most of the time after a fail red light flashing web light solid. sugested info as below,

(Serial number: 40123667236)

http://www.speedtest.net/my-result/3069878519

http://www.pingtest.net/result/88622030.png

IP 81.155.36.161

 

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     4 ms     3 ms     3 ms  BTHomeHub.home [192.168.1.254]

  2     7 ms     7 ms     6 ms  217.32.141.146

  3    10 ms    10 ms     9 ms  217.32.141.222

  4    11 ms    11 ms     9 ms  217.41.216.194

  5    10 ms     9 ms     9 ms  31.55.164.215

  6    33 ms    16 ms    10 ms  31.55.164.109

  7    10 ms    10 ms    10 ms  acc2-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.

248.214]

  8    15 ms    15 ms    27 ms  core2-te0-3-0-2.ealing.ukcore.bt.net [109.159.24

8.148]

  9    43 ms    14 ms    14 ms  acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1

59.254.110]

 10    19 ms    14 ms    39 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    15 ms    15 ms    15 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

 

6 REPLIES 6

bobin
4: Newbie

Having posted the details of my suresignal issue "‎31-10-2013 03:43 PM

Sure  Signal 3 playing up for weeks"  I have spent some time reading other post and it looks like a resync at the Vphone end is needed any chance this can be done.

 

Thanks

Retired-Simon
Moderator (Retired)
Moderator (Retired)

Hi bobin

 

I’ve performed a resync for you now. You’ll need to do a factory reset on your Sure Signal as follows:

 

For Sure Signal version 3:

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

 

Let us know how you get on.

 

Thanks

 

Simon

Hi Simon,

Thanks for that done it, but it had been working and only gone off once over the weekend  that may have been when you did your bit,not going to tempt fate yet and say problem resolved just wait and see, but thanks for your help.

I knew it was too good to be true SSV 3 working fine for 3 days got a sync at Vphone end did my bit and yes you guesed it just dropped out on me.

 

Will someone at Vphone sort these problems out and be honest there can’t be that may users with faulty equipment  out there.

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi bobin,

 

I’ve checked your serial number and can see that your Sure Signal connected to our servers last night at 16:18.

 

Do you now have a stable connection again?

 

Thanks,

 

Andrew

Hi Andrew,

 

Thanks for looking and asking and at the moment it is working so going to leave well aloan.