Bought a Sure Signal 3 for the office. Got it to work but then changed to BT Fibre Optic, got given a new router, and now it won't connect.
It works at my house but not in the office. Yes I’ve already tried it in another location and it is fine so the problem must be with the settings here. The router at home is a BT Home Hub 5 and the router at work is the BT Business Hub 5.
I had to forward ports at home to get it to work, but forwarding the ports at the office doesn't solve the issue. The settings are the same on both devices. I can’t see what the difference is.
Lights are Flashing power light, second light is off, and third and fourth light are orange.
IP is 217.xx.xx.xxx (static) [update - blanked for security reasons]
I have fibre optic at home and at the office, so I don't think connection speed is the issue.
I've factory reset half a dozen times (both the router at the office and the sure signal) but that’s made this whole thing take about 3 weeks.. trying different settings… waiting for it to connect or not… now it’s beyond the 2 weeks to return it… I thought this was meant to be 'plug and play' but this is really turning into a joke. I'm wasting a lot of my time over something that doesn't really make much sense.
Forwarding ports 8, 50, 53, 67-68, 123, 500, 1723, 4500, 33434-33445
(on both routers)
Port clamping is on for both routers.
At the office:
All firewalls were turned off for a while and it made no difference.
UPNP disabled / enabled… makes no difference.
Putting it in a DMZ made no difference.
I waited about 18 hours each time I made a change.
All settings on the office router were returned to the same as my home router (which it works with) and it still won’t work.
Port forwarding is working on the router because we have a server running on port 80 which can be used from outside the office successfully. The sure signal is showing up in the client and DHCP list and the ports are being forwarded to the correct internal ip for the sure signal…
I’ve tried a different cable, and a different location in the office, plugging it in direct to the router, and that all doesn’t help. Obviously, because it works at home, but I know you'd probably ask me to try that.
Speed test at the office: Ping 19ms, download 20.31 mbps, upload 1.22 mbps
Ping test: 38ms, jitter 10ms
Sure signal serial number: 43151500196
Here is the tracert output from the office:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms BTHUB5 [10.71.25.1]
2 19 ms 60 ms 34 ms host81-148-32-1.in-addr.btopenworld.com [81.148.32.1]
3 45 ms 78 ms 79 ms 213.120.178.141
4 19 ms 19 ms 19 ms 213.120.177.98
5 80 ms 20 ms 19 ms 217.41.168.85
6 20 ms 62 ms 26 ms 217.41.168.107
7 19 ms 19 ms 19 ms acc1-te0-0-0-21.l-far.21cn-ipp.bt.net [109.159.249.94]
8 19 ms 19 ms 19 ms core4-te0-9-0-19.faraday.ukcore.bt.net [109.159.249.15]
9 19 ms 19 ms 19 ms peer1-et-9-1-0.telehouse.ukcore.bt.net [213.121.193.165]
10 21 ms 23 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 22 ms 21 ms 20 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
