My Sure Signal Booster died yesterday (can't say when as i was at work all day) Only realised this when i got home from work to find that i had no electric. It has somehow managed to trip the main fuse board and switch fuse. Not sure how long i was without electric. In the process it also took out a 4 way extension. There is no physical damage that i can see to the booster but can hear things rattling about inside.
Looking at other forum messages i am quite lucky in some respects that it did not cause much damage (or spark a fire!!!)
Had a live chat message with someone at Vodafone last night and was promised that even though it was out of warranty as it had cause a minor bit of damage i could get it replaced and to speak to Sure Signal team (via live chat today). This was done at lunchtime only to be advised that i was misguided last night and that it would not be replaced.
After the long chat i quoted somewhere about consumer law and amazingly my chat instantly ended!!!! NOT GOOD CUSTOMER SERVICE. I work on a Service Desk and if did that i would get a severe telling off.
I have kept both live chat scripts so that i can refer back to them when necessary.
I refuse to pay 70quid to get it replaced. I would expect it to last longer than the 2 yrs and 5mths. If the signal is poor in certain areas, surely they should give a decent deal on these boosters and offer them to all vodafone customers. What about a deal for the vodafone users who have been with the network for years and years (ie valued customer!!!)
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