Sure Signal V3 Warranty

[eric_3978]

Can someone tell me what the warranty period for a Sure Signal V3 box is?

[BandOfBrothers]

Hi

It has 24 months manufacturer warranty. 

[eric_3978]

Thank you, That is what I thought. Vodafone customer services insist it is only 12 months.

[BandOfBrothers]

Your welcome. 

If you perform a search on the forum you should see other similar posts from members and Vodafone Tech saying it's 24 months. 

i.e http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Warranty-length-on-sure-signal-unit/td-p/1999603

Try re contacting Vodafone back as another agent maybe more knowledgeable. 

Ring 191. 

May I ask what's wrong with your SS ?

[eric_3978]

It has just died, with no lights on and it is less than two years old. From what I have discovered this fault is not uncommon.

[BandOfBrothers]

Hi

Yes there has been quite a few reported problems with v3

Please Note : If the Sure Signal displays ANY signs of internal failure then unplug it straightaway and contact Vodafone Customer Services. 

Other members have reported their sure.signal has been replaced. 

As yours is under 2 years old is suggest if convenient and local to visit a Vodafone High street store and ask for this to be sorted. If needed speak with the manager. 

[Rahim]

@eric_3978 I've sent you a private message with details on how to get in touch.

[gsmsecure]

Eric

The warranty is 24 months and always has been.

If you have been advised otherwise then Trading Standards should be informed as they have tried to deny you your rights.

I suggest also you contact Nick Jeffery (Vodafone CEO) and advise him that staff are still claiming this product carries a 12 month warranty when fact is, they never have been 12 months!!

Additional information should have been given to you as beyond 24 months, there are known issues with this product and many are getting free replacements.

Although you may have a unit outside it's 24 month warranty, Vodafone have accepted with Trading Standards that there is an known issue issue with a number of these units which are suffering from complete power failure (usually with a loud bang, flash and a the mains power being tripped) although some are quietly failing.

If your V3 has no lights, then it will be affected by this issue and your have Statute rights to claim as well as Vodafone's agreement to replace them for FREE.

Go and read my post at the link below, paying attention to page one.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

It should also be reported to the BBC Watchdog programme and Trading Standards using the details below and details of how to contact Nick Jeffery is on this thread also.

12 months :smileyvery-happy: :smileyvery-happy: :smileyvery-happy: :smileyvery-happy:

 -  when will Vodafone stop lying to and misleading their customers?