Sure Signal - 'Call Failed' error when making Outbound Calls

[drworld88]

Hi there

I have had my VSS since last summer with no problems even when I changed ISP to BT in December. But in the last week or 10 days I cannot make outgoing calls from any of the registered phones whilst connected to VSS. The phones can make and receive text messages though.

All we get is a "Called Failed" error when trying to make outgoing calls.

I notice that a prvious poster had similar problems caused by the SAC needing resetting and then a re-sync.

For completeness all details below.

VSS serial number: 40123235034.

Ping 26ms

Jitter 7ms

Line Quality A

MOS 4.38

ISP BT: 86.147.103.200

Download Speed: 64.05Mbps

Upload Speed: 16.27Mbps

C:\Users\Doug>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]
  2    13 ms    14 ms    14 ms  217.32.142.5
  3    13 ms    13 ms    13 ms  217.32.142.46
  4    14 ms    14 ms    16 ms  212.140.206.222
  5    15 ms    14 ms    14 ms  31.55.165.241
  6    45 ms    14 ms    14 ms  31.55.165.109
  7    19 ms    14 ms    15 ms  acc2-10GigE-10-2-0.mr.21cn-ipp.bt.net [109.159
50.202]
  8    25 ms    23 ms    31 ms  core2-te0-13-0-15.ealing.ukcore.bt.net [109.15
250.162]
  9    21 ms    24 ms    21 ms  peer1-xe11-1-0.telehouse.ukcore.bt.net [109.15
254.112]
 10    23 ms    27 ms    23 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    23 ms    23 ms    23 ms  85.205.116.6
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Perhaps the Tech Team could contact me via PM to sort this out asap.

Many Thanks

[Retired-PaulE · Accepted solution]

Hi drworld88, 

I've pushed a resynch through for you now, reset your Sure Signal and let me kknow how you get on - we can lookat a SAC change as the next step if necessary :smileywink:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Paul 

[drworld88]

Hi PaulE

Lee from the tech team also contacted me and asked me to change the registered postcode of the VSS to something else, then change it back to what it should be.

Anyway, having done that and your re-sync it appears to be working ok now.

Many thanks to you both.

[Retired-Lee]

Hi drworld88,

Thanks for the update. I'm chuffed this is working for you.

Could you give Paul and me some feedback?

Cheers,

LeeH

[nefu]

Hi

I'm having exactly the same problem with the SureSignal (v1)

Had it for a few months and working fine but all of a sudden my iPhone 4 won't make outbound calls and I just get the 'call failed' error every time.

I have very poor signal in my home (hence the reason for buying the VSS) although I do get an intermittent 1 bar of signal.

Having read some posts on other sites I switched off the 3G on my phone (so making the VSS redundant) and when I do get a bar of signal....the phone DOES then make a call ok. Therefore I can only assume that the issue is with the VSS.

Just to add - with VSS on I can recieve calls ok and both send and receive iMessages and regular texts.

I haven't been able to make any calls for nearly a week now which is very frustrating.

Could you please advise?

Thanks

[Retired-Matt_B]

Hi ,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[AliRegan]

Hi

I an unable to make outgoing calls with Sure Signal and repeatedly get "call failed".  This is making working from home impossible.

I have reset it and it still hasn't made a difference.

regards

[Jenny]

Hi @AliRegan

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny