Please Re-Sync my Sure Signal

[cassy]

Hi Could my sure signal box please be re synced, i have spoken to the tech team who have advised that this is required following my recent phone and sim upgrade as the administrator i cannot add or remove my own number, unfortunatley i have been transfered to the correct department twice only to be cut off, i am now getting desperate, serial no 40131158699.

Thanks you in advance

Cassy

[Jenny]

Hi @cassy

I’ve resynced this for you today.

Please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

If you’re still having problems after doing this, try changing the administrator to another number, remove your number and wait a few hours and then re-add it. You can then transfer it back into your name.

Thanks,

Jenny