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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

STILL waiting....

Hi Vodafone, First timer here and actually a brand new customer which I'm starting to regret. I have emailed but the conversations are diabolical and there seems to be no customer 'service' or even 'care' incorporated, seems to be just a robot respon...

ProDAN by 2: Seeker
  • 13270 Views
  • 1 replies
  • 0 thanks

HTC One M7 Camera Issue in Low Light

Hi All, I purchased my HTC One M7 back in May 2013. I have recently noticed that my HTC One M7 camera seems to be showing a grid-like image everytime it is in low light. I have researched online and the "Purple Image" issue seems to be quite common b...

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banany by 2: Seeker
  • 35318 Views
  • 1 replies
  • 0 thanks

Resolved! Has my Sure Signal finally given up the ghost?

Serial number of Sure Signal V1: 21224476289Phone one: iPhone 4sPhone two: iPhone 5sBroadband: BT Infinity 2 using an HomeHub 5. Sufficient bandwidth, lights on Sure Signal indicate all is well with the internet. Fault: Has my Sure Signal finally giv...

Speed Test Ping Test IP Address
giffordc by 2: Seeker
  • 17430 Views
  • 2 replies
  • 0 thanks

SS1 lights 1 and 2 on but nothing else

HiCan I get some help please. I get lots of power cuts which affect my suresignal one. It stops working with the top two lights solid and the fourth not on. It normally works again with a reset after calling Vodafone. My speed is 2mb down and .04 up....

Rx7aiii by 2: Seeker
  • 17321 Views
  • 1 replies
  • 0 thanks

Moto G and Vodafone

I want to buy myself a resonable quality basic smartphone to replace my ageing Nokia E5 which I use on a monthly sim only contract. I was looking at the Moto G, but there seems to be lots of problems posted about issues with them connecting to Vodafo...

sparky17 by 5: Helper
  • 15704 Views
  • 13 replies
  • 0 thanks

Cannot use Samsung S3 in Europe

I have been to Europe twice this Summer and on both occasions I have been unable to use my Samsung S3.  Once I arrive in a country, I receive the traditional welcome text but that is the only text I will receive.  So cannot send or receive texts, pic...

Sue9FL by 2: Seeker
  • 13361 Views
  • 1 replies
  • 0 thanks

Resolved! Vodafone smart mini no messaging notification sound

In my new Smart Mini phone I cannot activate sound/vibrate notification for SMS messages. In settings; sound:The ringtone and notifications & media volume is set to maximumSilent mode is offI have changed the phone ringtone and default notification s...

Unlocking iPhone 4s

To whom it may concern, I have a iPhone 4S that I am wanting unlocked. I've had the phone on contract for over 12 months. On the 23rd of September I filled out the Network Code Unlock request form. It's now the 11th of October and I've had no notific...

De-register sure signal box

Hi, I have a sure signal box that needs deactiving so that one of my family members can use it. I no longer have a vodafone account/mobile and I used to work for Vodafone so much of my information may be assocated with my old work email address. How ...

guest51 by 2: Seeker
  • 17112 Views
  • 8 replies
  • 0 thanks
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