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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74115 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204036 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Vodafone SureSignal v3 not working

Hi, My SureSignal v3 stopped working earlier today. The symptons started off with the power light solid red, Internet and In Service lights white. I was using my phone (iPhone 5s) fine up to this point. Suddenly, my phone showed 'No Service'. I reboo...

Cannot send/receive text messages from non Vodafone contacts

i have recently ported over from EE to Vodafone (about a month ago).  Since then, I have not been able to send or receive text messages from non vodafone contacts. i.e a text from someone on o2 or three does not come through and similarly sending the...

NIK_123 by 2: Seeker
  • 14441 Views
  • 2 replies
  • 0 thanks

HTC 8X phone

Hi there, I have a couple of very annoying issues, as follows: 1) I cant send pictures via text2) I cant send a text to multiple recipients I have been throught the trouble shooter for issue 1 to no avail, tried automatically to change settings by se...

lorrih by 2: Seeker
  • 35489 Views
  • 1 replies
  • 0 thanks

iPhone 5 internet not working on edge/GPRS

I have had my iphone for a few weeks now and my edge and/or gprs is impossible to use for interent use. I don't mean slow I mean it actually doesnt work, not even imessage as everything fails, then is sent as a text. Also facebook or twitter will try...

Suresignal not working for any users since my sim card changed

Hi, my suresignal 2 box is not working properly since my sim card was changed 2 weeks ago.It is transmitting a signal, as I have 5 bars on my phone, but I have a triangle exclamation mark telling me no service, (it's fine if I drive to a signal area)...

pmesley by 4: Newbie
  • 18784 Views
  • 6 replies
  • 0 thanks

Resync needed for V3 sure signal

Please could you resync my suresignal.  i have added my girlfriends phone to it but she's still not getting 3g since i ported here number onto a pay monthly account. I am not happy posting serial numbers, phone numbers etc on this forum so if support...

Can I control the quality of service for my SureSignal?

HelloI have a VSS and it works pretty well when nothing else is happening on my broadband line.  However if anybody else in my house is uploading or downloading something (eg streaming video for Netflix), then the voice quality goes bad.is there some...

Samsung Galaxy S5 - Mobile data charges

Good afternoon Vodafone Community I need some helps and guidance. I upgraded from a Blackberry Bold to a Samsung Galaxy S5 in April 2014.  My local Vodafone store in Strand, London setup my phone including connecting my email accounts. Around July/Au...

Proof of Purchase - iPhone 5

Hello, I need a proof of purchase for my iPhone 5 that was stolen. How do I go about getting one of these? I've had difficulty over the phone when calling Vodafone before so was hoping that this would be something that could be emailed across to me? ...

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