Has my Sure Signal finally given up the ghost?

[giffordc]

Serial number of Sure Signal V1: 21224476289

Phone one: iPhone 4s

Phone two: iPhone 5s

Broadband: BT Infinity 2 using an HomeHub 5. Sufficient bandwidth, lights on Sure Signal indicate all is well with the internet.

Fault: Has my Sure Signal finally given up the ghost?  My VSS was working fine until a couple of power cuts over the last couple of weeks.  I now have Lights 1, 2 & 4 showing but our phones are only getting 3G with only 1 or 2 bars max, when before the power cuts we were always getting full service.  No issues with my internet connection and I've tried the trouble shooting without success, this includes removing number from VSS and re-adding it, completing a full set.  We have not had new SIM cards etc. and the phones with up 3G without any issues in 3G areas.

Please advise?

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]

2 * * * Request timed out.

3 * * * Request timed out.

4 19 ms 6 ms 7 ms 217.41.217.45

5 11 ms 11 ms 10 ms 212.140.235.66

6 11 ms 10 ms 10 ms 31.55.164.217

7 12 ms 11 ms 11 ms 31.55.164.109

8 10 ms 10 ms 10 ms acc2-10GigE-0-5-0-5.bm.21cn-ipp.bt.net [109.159.248.226

9 23 ms 21 ms 22 ms core1-te0-4-0-4.ealing.ukcore.bt.net [109.159.248.4]

10 19 ms 18 ms 19 ms core1-pos7-0.bletchley.ukcore.bt.net [194.72.31.145]

11 29 ms 20 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]

12 21 ms 20 ms 20 ms 85.205.0.86

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

[Retired-Matt_B · Accepted solution]

Hi giffordc,

I've requested for your Sure Signal's firmware to be updated.

Please leave the Sure Signal plugged in and don't reset it for 24 hours.

After this time, please complete a reset by following the steps below:

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour 

Thanks,

Matt B

[giffordc]

After the firmware update, we are back to full service.  Thanks.