Sure Signal Dropped out - but all tests pass?

[scaramanga207]

Hi,

My Sure Signal has dropped out again, but all the tests seem to be ok. See below:

Ping 26ms Download 6.99 Mbps Upload 0.8 Mbps Line Quality A Ping 40ms Jitter 3ms External IP Address 92.28.203.53 Serial Number 21197106558 Tracert C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     3 ms     1 ms     3 ms  api.home [192.168.1.254]   2    20 ms    20 ms    20 ms  host-92-28-192-1.as13285.net [92.28.192.1]   3    22 ms    21 ms    23 ms  host-78-151-225-248.static.as13285.net [78.151.225.248]   4    22 ms    25 ms    22 ms  host-78-151-225-56.static.as13285.net [78.151.225.56]   5    27 ms    27 ms    29 ms  host-78-144-11-57.as13285.net [78.144.11.57]   6    28 ms    27 ms    27 ms  host-78-144-0-124.as13285.net [78.144.0.124]   7    28 ms    47 ms    28 ms  xe-10-0-1-xcr1.lsw.cw.net [166.63.217.37]   8    28 ms    34 ms    38 ms  ae12-xcr1.lns.cw.net [195.2.28.26]   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.

This is happening on a regular basis, is it because my SS is old?  Or is it a different reason?  My broadband seems quite stable, but is it fast enough for SS?  It was fine when I first got the SS and speed has been improved since then.  But with SS firmware upgrades, is this the case now?

[Sukhi]

Hi scaramanga207

Your Traceroute looks fine to me.

I can see your SS connected to our servers yesterday at 17:59. Can you confirm if everything is running ok? If not can you perform a rest?

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi