Sure Signal - Flashing Red light 2 static orange lights

[mattneilson13]

Hi there,

I have been trying to set up the latest Sure Signal device on my corporate network and not having much luck with it. I get a falshing power light and and 2 static orange lights.

I have reserved an ip from our DHCP pool and assigned it via its MAC and can see and ping it ok.

I have set up a rule on our Sonicwall NSA E5500 firewall to allow the VSS to any destination using the the TCP & UDP ports mentioned in the other post on this site.

when carrying out a tracert to 212.183.133.177 is get the following results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     6 ms     9 ms     6 ms  ser013048.thca.uk.exponential-e.net [109.231.235
.65]
  2     *        7 ms     4 ms  1-1-2.pr01.thca.uk.exponential-e.net [195.66.224
.186]
  3   111 ms     5 ms     5 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  4    38 ms     5 ms     7 ms  85.205.116.2
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *     ^C

A ping test gives me:

0% packet loss

10ms Ping

10ms Jitter

My external IP is 109.231.236.66

Line speeds are

36Mbps Down

30Mbps Up

Please can you advise.

Many thanks.

[Ben_H]

Hi mark-quiff,

Just to echo LeeH's post above, can you confirm that he external IP is the same as the IP you've already supplied and that port clamping has been selected in your router admin page? Apologies for repeating ourselves we just need to ascertain as much information as possible to be as effective as we can when reporting this up for you.

Cheers, Ben

[mark-quiff]

Confirmed - IP is 213.123.133.169 and definitely static.  Port clamping has been selected.  Sorry for the delay each time but I need to refer your questions back to my IT support company for guidance.

[Sukhi]

Hi mark-quiff

Thanks for getting back to us.

Can you allow the sure signal connection to pass through the firewall and see if that help?

Sukhi

[mark-quiff]

Right - apparently my IT support put the Sure Signal in the DMZ which whilst still protected by the firewall allows all ports to be accessed.  Following a number of re-boots yesterday evening the same problem remains.

Even my IT support are exasperated now!  This is a new replacement for a V2 that worked for the sum total of about 7 days.  Surely it is not that difficult for Vodafone to develop this as 'Plug and Play'. 

To be honest I have had enough.  What is the point of selling something with such issues.  I'd be interested to know how many of these damn things are sold that work correctly.  I genuinely believe I 've been sold a pup and would happily cancel my Vodafone contract if I could - I definitely won't be renewing it. 

[LeeJS]

Hi mark-quiff,

Thanks for coming back to us again.

To enable us to determine whether the problem lies with the Sure Signal or not are you able to try the Sure Signal via an alternative internet service at all?

Kind regards,

Lee

[mark-quiff]

I am unable to use another connection.  However, please note that this is a brand new replacement for a V2 Sure Signal that failed to work after a week so I would hope that it's not the Sure Signal.

Is it possible to just send back for a refund?  To be honest, I have better things to do now than waste even more time.  It's already cost my business hard cash in paying for the time of my IT support and lost revenue for my time.  I'll put up with the poor signal and swap this and another mobile contract to a different provider as the contracts lapse.

[Sukhi]

Hi mark-quiff

I have checked your serial number, the VSS has never connected to our servers. Everything looks ok with your IP, the only thing we can suggest is trying it with a different internet connection.

We would need you to test it in another location e.g friend/family's before we can continue.

Thanks

Sukhi

[mark-quiff]

As I said, I've had enough.  I'm not wasting any more time on this.  Why should I put myself out further.  This is a shocking piece of hardware - a fact acknowledged by your own telephone support who freely admit that it is poor.  I note you are not prepared to answer the questions I posed regarding the failure rate of these.

Honestly, Vodafone really should step away from any internet based technology - this product is not fit for purpose and you have a website that appears to be powered by asthmatic hamsters.

Vodafone will lose my business when my contracts elapse.  A drop in the ocean to Vodafone but it will make me feel better.

Genuinely the most frustrating technological experience I've ever had!!!  Avoid at all costs!!!!

[danielworf]

Hi

We had loads of problems setting this up through our network several months ago.  Since then we have installed a new Virgin superfast fibre line, so I thought I would try again to get it working.

I have set up the port forwarding and reserved the Sure Signal IP address in both our servers DHCP and also in the reservation section of the Virgin hub settings.

Below is the traceroute results.

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01  *  *  *
02  62.253.129.129 <10.000ms <10.000ms <10.001ms
03  *  *  *
04  62.254.42.130 <30.001ms <120.002ms <100.001ms
05  62.253.174.18 <100.002ms <100.002ms <40.000ms
06  195.66.224.209 <20.001ms <70.001ms <20.000ms
07  85.205.0.93 <90.002ms <80.001ms <50.001ms
08  *  *  *
09  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *

A ping test gives me:

0% packet loss

5ms Ping

1ms Jitter

Line speeds are currently: 

100Mbps Down  (152 max)

10Mbps Up  (15 max)

[grolschuk]

In the superhub, Advanced -> Firewall section, there will be a sub menu to do with VPN access.

You want to tick the box that allows IPSEC to pass through the router.

With that enabled, chances are you don't need all the forwarding rules.