I bought a Sure Signal (3) a couple of months ago and have never been able to get it working. The power light is on (red) and the Internet and In Service Lights are both on (white) . However the In Use light is not coming on at all and so the sure signal is not working for me.
I have looked at the troubleshooting giude but there are no instructions for this eventuality. I have tried resetting the device by holding the reset button down for 30 seconds but an hour later there is still no fiunctionality.
I have done a traceroute as follows:-
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 8 ms 8 ms 10 ms cpc25-thor5-2-0-gw.14-2.cable.virginm.net [81.104.143.1]
3 9 ms 14 ms 8 ms renf-core-2a-ae4-3979.network.virginmedia.net [62.254.191.101]
4 15 ms 20 ms 12 ms manc-bb-1c-ae13-0.network.virginmedia.net [62.253.174.37]
5 15 ms 14 ms 20 ms brhm-bb-1b-et-010-0.network.virginmedia.net [62.253.175.73]
6 17 ms 18 ms 16 ms brhm-bb-1c-ae7-0.network.virginmedia.net [62.253.174.102]
7 * * * Request timed out.
8 34 ms 35 ms 36 ms ldngw1.arcor-ip.net [195.66.224.209]
9 36 ms 34 ms 36 ms 85.205.116.14
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
The serial number for my Sure Signal is:-
On my virgin media super hub the following are all enabled:-
ipsec pass through
pptp pass through
multi cast pass through
Any help would be appreciated as the reception in my house is currently preety woefull.
Thanks,
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