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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73758 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229867 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203337 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Problems with Account Summary and +Other Allowances...ongoing!

OK. Let’s see if we can this sorted, once and for all. The following problem related to my PAYG broadband data packages. After I have logged into my account and gone to my Account Summary, it shows amongst other information, ‘+ Other Allowances’. I c...

msfy1306 by 2: Seeker
  • 16047 Views
  • 3 replies
  • 1 thanks

cannot connect to Sure Signal v3 after updating to iOS 8.4

Hello, I have been using my Sure Signal v3 without issue for several months. Around the time I updated my iphone 6 to iOS 8.4 (a week ago I think), my phone has failed to connect to the SS ever since. Lights 1, 2 and 3 are on and solid (as per usual)...

amt2010 by 2: Seeker
  • 24106 Views
  • 1 replies
  • 0 thanks

Phone found!

Hallo I have found a Samsung phone with Vodafone SIM card. I presume it is an English SIM-card. As I have found the phone in Switzerland, I cannot hand it in at a Vodafone shop, as there are none. Any further advice? Best, Michael

Resolved! LG G4 Quick Charge 2.0

Does the G4 support quick charge out of the box? As they announced it after release

B-12345 by 11: Established
  • 13178 Views
  • 1 replies
  • 0 thanks

SS3 and BT HH5 problems

Have been having issues with the Sure Signal unit not working for the past 2 weeks since I bought it. I have tried everything I can to get it to work, but the settings on a HH5 don't allow for a lot of configuration as far as I can tell.  It now work...

Reward for loyalty

Hi Can someone please explain to me why I am still with Vodafone? I have been a customer for 5 years now, 5 years I have never missed a payment or defalted, I have had to pay out for 2 sure signal boxes just so I can guarantee a signal at my home and...

mike893 by 3: Seeker
  • 13408 Views
  • 5 replies
  • 0 thanks

Resolved! Dead Sure Signal

My sure signal is completely dead. No lights, nothing. Turn it off and on again - nothing. My question is what is the warranty on these and is mine in the warranty period - what do I need to provide you with to find out? Ta! 

Resolved! suresignal v1 and virgin superhub 2

00:0e:59:19:bc:53192.168.0.9 I have a vss v1  ... had it for ages and from time to time it has stopped working but generally managed to get it going. This time it seems to have stopped for ages  .. just the power light 1 is on and we recently re-regi...

citrus by 3: Seeker
  • 30943 Views
  • 18 replies
  • 0 thanks

Sure Signal V3 bad call quality

Have had a Sure Signal V3 for almost three years. Have generally been pleased, but over the past three or four months, I'm getting poor to unusable call quality. Over the past several weeks, calls are impossible to make. People can hear me fine, but ...

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