Sure Signal -Latest Version

[phxweb]

Hi

I have a problem with my sure signal.  Its the newest one.     I have the one red light.   thats it,  when I reset it the internet light comes on briefly then goes off. 

I have reset the Sure Signal and the router several timesand still nothing, its been like this for days.   There is nothing wrong with the interent connection and spped as this is over 3mb all the time

This is very annoying, I purchased the Sure Signal to get coverage at my home address because your standard signal has got worse in my area and my service is unusable.

[phxweb]

Your speed test results from here. 3.4 mb
Your ping test results from here. 53ms
Your external IP address from here.
The results of a traceroute. 
Your Sure Signal serial number:4013113664

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    63 ms    98 ms    98 ms  BThomehub.home [192.168.1.254]
  2    45 ms    46 ms    45 ms  217.47.109.58
  3    46 ms    46 ms    47 ms  217.47.109.193
  4    46 ms    46 ms    51 ms  213.1.69.230
  5    44 ms    46 ms    47 ms  31.55.165.197
  6    80 ms    44 ms    48 ms  31.55.165.109
  7    49 ms    45 ms    45 ms  acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.250.214]
  8    56 ms    76 ms    57 ms  core1-te0-13-0-15.ilford.ukcore.bt.net [109.159.250.164]
  9    56 ms    52 ms    84 ms  peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.254.124]
 10    59 ms    58 ms    58 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    53 ms    53 ms    83 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

I have checked all the ports and the following are all open 8,50,123,500,1723,4500.

I must point out that I am getting increasingly fustrated with the lack of Signal that the rural areas are given by you, and the lack of infrastructure upgrages that are carried out.  Since i have been a Vodafone customer the signal in the area i work and live has got worse. Where you boast about 4G and 3G we barley have any coverage at all yet pay the same rates as those on 3G.  - How is this fair.

Further more I have to pay more money to create my own mini network to fill in the gaps of your service.   I am up for contract renewal next month, currently I will be going else where.

[Retired-Andy]

Hi phxweb,

Thanks for the information.

Your traceroute looks fine as does your ping test.

Can you try the speed test again please? The Sure Signal needs at least 0.3Mbps upload speed to work correctly and the figure you’ve given doesn’t show this.

Also, when I try to check your serial number, it comes up as invalid. Can you confirm it’s the right number?

Once we have this information, we’ll be able to offer more help.

You can check your current and future network coverage here.

You can also leave feedback, which will be taken into consideration when we look at network improvements in your area.

If the coverage checker shows that you should be getting a good signal, take a look here.

Thanks

Andrew

[phxweb]

Current upload speed is .30.  I would assume that the Sure Signal only needs this much when its on a call.  The problem at the moment is the fact its not making the connection to Vodafone. 

S No is 40131136364

Thanks

[Retired-Andy]

Hi phxweb,

Thanks for the update.

I’ve checked your serial number and can see that it last connected to our servers on 1 September at 20:26.

I’ve also had it confirmed that the latest Sure Signal needs an upload speed greater than 0.36Mbps to maintain a connection to our servers.

As long as it’s switched on, it’ll need this upload speed to keep the connection open.

I’d suggest you contact your ISP to see if they can temporarily increase your line speed to confirm that this is the cause.

Let me know how you go on.

Thanks

Andrew

[phxweb]

Ok we are a few months on and ive tried this in other connections and it stioll doesnt work, and it now wont even light up the white lights only the red one.  Are you convinsed enough its faulty yet >?

[Retired-Dave]

Hi phxweb,

If it isn't working on other connections either, I'd recommend a warranty repair.

Dave

[phxweb]

As if by magic the day after my last post all the lights started working again, after 3 months of being down.  Is some dark magic at work here ?

However,  my phone still doesnt have improved signal dispite the fact the lights are all on.  I logged in to my vodafone account online and then looked at the registered user list.  Should my number show up ?  It doesnt, two others do.   Should i be listed as the device is linked to my account ?    I tried adding my number but it just says:

Sorry we are not able to process your request because of following errors in your form.

• Sorry. You can only add users who have a Vodafone mobile phone number. This will start with 07, and have 11 digits.

• You're already added this person to your Sure Signal. If you'd like to add someone else, please choose another person.

Is this anything to do with me changing my contract with you last month ?

[Retired-Kay]

Hi phxweb, 

There are 3 numbers registered to it so I assume you're listed as the owner. 

Did you have a new SIM card when you did the upgrade? If so then yes, this could be the issue. You would need to deregister and then re-register after a few hours. 

Let us know how you get on, 

Kay

[phxweb]

The sim card was a new one,  How do I de register my number as its not one of the 2 that show up in manage users.  Do i have to deregister the whole Sure Signal Device ?