Sure Signal - No power light (No lights at all)

[NicHeath]

HI

My sure signal 2 has suddenly turned off and I have no lights at all.

Before that everything was working fine.

I have tried another power supply and i get the same result, apart from a very quick flash of lights of the ethernet ports, but then nothing else.

I have left it plugged in for hours, I have pressed the reset for over 30 secs, but no result.

Is this a dead unit? Or is there something I am missing I can try

serial no.  40120930157

Thanks

[Retired-Matt_B]

Hi Nic,

It seems as though there's a fault.

If you've had the Sure Signal for less than two years, you can arrange a repair following the instructons here.

If you've had it for longer than 2 years, you'll need to purchase a new one.

Thanks,

Matt B

[NicHeath]

I spoke to Vodafone and was told to go to a shop and get a replacement, but on arrival I was told its another £100 for a unit, and that they didn't have stock anyway.

Personally I think its an absolutely cheek by Vodafone to ask their customers to pay more money for extra devices because their signal is weak, I got my first sure signal free as this was the case, and I was going to switch providers. I live in a town not an isolated part of the country!

If vodafone cannot provide a decent signal then its up to them to spend money and sort out their signal not the customer.

I have shares in vodafone as they are great for shareholders and very poor for customers, and I am not surprised to see Vodafone voted worst network in the UK in a recent independent study.

Utterly useless!

[Sukhi]

Hi Nic,

I'm sorry you feel this way.

If the Sure Signal is out of warranty we're unable to repair it. I'd recommend trying a different store for stock.

Thanks,

Sukhi

[nathusius]

Hi,

I have the same problem, no power lights on my SS v2, but I have found that it is the power supply that has failed (it works OK with a different power supply). I am fairly sure that the unit is out of warranty, but is it possible to buy a new power supply? Serial number is 40113167403

Many thanks,

Peter

[Jenny]

Hi Peter,

That serial number's showing as in warranty.

Take a look here for how to arrange a repair.

Thanks,

Jenny

[nathusius]

Hi Jenny,

That's great news! The Sure Signal does still seem to be working OK with another power supply, but should I send both the SS signal and faulty power supply back for repair, just in case? Are they likely to repair it or just replace it wih a new one?

Many thanks for your help,

Peter

[nathusius]

Hello again Jenny,

I just found the original box and the despatch note is dated 27/10/2011, so that makes it over 2 years old! Please could you confirm that this is still in warranty, before I take it to my local VF shop!

Thanks again, Peter

[Retired-Matt_B]

Hi nathusius,

If the Sure Signal is over two years old, we won't be able to repair/replace it under warranty.

You'll need to purchase a new one here.

Thanks,

Matt B

[nathusius]

Hi Matt,

OK, that is what I thought originally, but then Jenny replied to say that my serial number 40113167403 is still in warranty, so I was confused by that! Can you confirm which is the correct info?

Thanks again,

Peter