Sure Signal Not working

[jdu024]

What light sequence you're seeing: Red flashing light. Solid signal bars and phone icon orange

Your speed test results from here. 27.68mbps download. 9.83mbps upload

Your external IP address from here. 154.57.240.173

Your Sure Signal serial number: 42150954214

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply

raceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1 192.168.1.254 (192.168.1.254) 2.178 ms 1.712 ms 1.894 ms

2 rsvd-ifnl-temp-net-78.235.208.62.in-addr.arpa (62.208.235.78) 21.543 ms 28.530 ms 15.301 ms

3 ge-2-0-0-xcr1.lsw.cw.net (194.112.69.129) 19.026 ms

[Retired-EricChe]

@jdu024

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

It may also be worth trying a new Ethernet cable with the Sure Signal incase your current one has a fault.

If you're still experiencing issues after this, please let us know and we'll be able to investigate into this further.

Thanks