Sure Signal - Only Power Light on Solid

[Sakejam]

The power light comes on, then the @ sign flashes and eventually stays on, then the tick light flashes. The tick light goes off and then all lights switch off. Then the whole process just seems to repeat itself without ever working.

Serial number 21224487989

MAC 000E5919CFAF

i have spoken to the ISP (Virgin) and they have opened all ports. Not sure what else to do. Have been out of action, talled through the posts but cant find a solution.

Please help

Richard

[BandOfBrothers]

Hi

Please could you Take a look at http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

[Sakejam]

Tried the items but got the following results from the Pathping. The next instruction is to contact the ISP which i have done already. Can you let me know what instructions i need to give them to point them in the right direction, if it is indeed their issue?

many thanks

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  RKLaptop [192.168.0.2]
  1  routerlogin.net [192.168.0.1]
  2     *        *        *
Computing statistics for 25 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           RKLaptop [192.168.0.2]
                                0/ 100 =  0%   |
  1    5ms     0/ 100 =  0%     0/ 100 =  0%  routerlogin.net [192.168.0.1]

Trace complete.

[cineriv]

Hi Sakejam,

Try replacing your power supply.... it's the most likely cause of your problem, and the 'cycling effect' of the lights also points to a power supply problem.

Ignore the first light (power) working ...... that's a red herring!

Replacement power supplies are readily available from Amazon or Ebay and cost around £10 inc. delivery if you require one.

Good luck,

Mike.

[Mark]

@Sakejam

As the troubleshooting thread didn't resolve your query, please post the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Sakejam]

Hi Mark

Results as requested:

Speed Test

Ping 19ms

Download Speed 61.01mps

upload 12.26mps

Ping Test

Ping 35ms

Jitter 5ms

IP Address

86.3.108.66

Serial Number 21224487989

Trace Route

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    31 ms     1 ms     1 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    13 ms    11 ms    11 ms  cdif-core-2a-xe-102-0.network.virginmedia.net [6
2.255.255.33]
  4    20 ms    20 ms    23 ms  brhm-bb-1b-ae1-0.network.virginmedia.net [62.253
.174.81]
  5     *        *        *     Request timed out.
  6    16 ms    17 ms    16 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
  7     *        *        *     Request timed out.
  8    22 ms    23 ms    25 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9    20 ms    24 ms    27 ms  85.205.0.93
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

many thanks

[Retired-Laura]

@Sakejam - Thanks for the information.

All the test look OK.

Check the IPSEC has been enabled on the router and make sure your port forwarding is seen as the following:

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

If you’re unsure on how to do this, contact your internet service provider.

[Sakejam]

Many thanks for the response. Virgin changed all the port forwarding settings yesterday, i have checked them again and they match what you have sent through.

Any other ideas?

many thanks

Richard

[Retired-Jamian]

@Sakejam - You may need to send the Sure Signal for repair. Please try connecting it in a different location such as a friend or family members, so we can rule out any faults with the device.

[cineriv]

I think I must be invisible  :smileyfrustrated:

See post #4