Sure Signal Phone light not coming on

[clivos79]

Hi. Our SKY router managed to reset itself a few days ago and ever since then the Sure Signal won't pick up any phones. I've hard reset it, left it for 24 hours, hard reset again and still nothing. In fact all the lights are on (its an original VSS) apart from the third one down. I have also tried deregistering the device and registering as well as de and reregistering all the devices linked to it.

Please can someone advise - this is the trace I pulled off it this evening

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\clive>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.home [192.168.0.1]
2 25 ms 23 ms 23 ms 02deee3e.bb.sky.com [2.222.238.62]
3 * * * Request timed out.
4 37 ms 38 ms 31 ms 0278093c.bb.sky.com [2.120.9.60]
5 34 ms 31 ms 31 ms 89.200.131.177
6 31 ms 31 ms 30 ms bu4.gr10.telon.uk.easynet.net [89.200.135.145]
7 40 ms 46 ms 47 ms AMDGW1.arcor-ip.net [195.69.145.123]
8 49 ms 46 ms 47 ms 92.79.213.137
9 80 ms 62 ms 124 ms 85.205.116.2
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\clive>

[clivos79]

Hi guys.

SKY router has gone wah wah and reset the sure signal. Can you do your magic please. 

Here's my trace for reference

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\clive>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 10 ms 3 ms myrouter.home [192.168.0.1]
2 * * * Request timed out.
3 35 ms 31 ms 39 ms 0278093a.bb.sky.com [2.120.9.58]
4 34 ms 29 ms 35 ms ip-89-200-131-153.ov.easynet.net [89.200.131.153
]
5 33 ms 48 ms 29 ms 195.50.122.113
6 56 ms 69 ms 48 ms 195.50.122.66
7 44 ms 48 ms 48 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * *

[Ben_H]

Hey clivos79,

Is this for Serial Number 21223483393 again? Can you confirm for me before I push a synchronisation through?

Cheers, Ben

[clivos79]

Yep. (sigh) same one. Again. New router on order from SKY so we'll be breath holding...

[Ben_H]

Hey clivos79,

No worries. That's all done for you. As before, just do the reset and wait an hour for it to kick in. Let me know how the replacement router goes too.

Cheers, Ben

[clivos79]

Hi guys. Any chance you can pump a reset through to my sure signal again please. Number is 21223483393

Regards

Clive

[housden69]

Complete and utter waste of time and money.

[Sukhi]

Hi clivos79

I have re synced your Sure Signal, please factory reset to complete the process :).

housden69 - If you’re still having issues with your SS, the next step would be to test it at a different location. Can you take it around to friend’s house?

Thanks

Sukhi

[clivos79]

Hi again. My Sure Signal is in need of a reset after SKY updated their services (again) 

Thank you!

Clive

[Retired-Matt_B]

Hi clivos79,

I've initiated the resync for you, the Sure Signal should become active again after a reset

Thanks,

Matt B

[BrynSkrine]

Can you please re sync my SS box as my sky router updated the other evening and we now have no signal 21223167145 thanks