Sure Signal - Piece of Junk?

[gking]

Hello all

Bought a SureSignal V3 about 4 o5 5 weeks ago and I have had trouble with it ever since. It registered fine, I added my phone numbers to it.....and it worked for a couple of days. 

Next thing you know I'm half way through callls and all of a sudden the signal dropped out. I go to the suresignal and restart it. 

Again, for a couple of days maybe it will work, then it just craps out again.

Tried going through the whole reset process, and it did work for a few days.......but then it started having problems again.

Looking at it now I have one light on it. The light to the left looking at the device. Its solid red. no other lights. Light on my router shows that its cabled correctly.

I am just about finished with this now, it's driving me insane. have I just got a faulty one? Is there anyone i can call that can help me out with this or have I just wasted the best part of £100 on technology that just isn't up to scratch?

Many thanks

Graham

[gking]

Bump. Can anyone give me any help or advice? 

[Sukhi]

Hi gking

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[gking]

Hi Sukhi

Hope you can help. 

At the minute my suresignal v3 has a solid red power light, and a flashing white light next to it.

Interestingly i can no longer find my suresignal in my account. Maybe I am just looking in the wrong place, but it was certainly in there previously with two phone numbers registered to it.

Anyhow, other information you requested is below

http://www.speedtest.net/result/3132054202.png

http://www.pingtest.net/result/89854884.png

My IP address is 94.11.76.199

C:\Users\GrahamKing>tracert www.google.co.uk

Tracing route to www.google.co.uk [173.194.34.119]

over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  myrouter.home [10.254.254.94]

  2    39 ms    38 ms    39 ms  027fef79.bb.sky.com [2.127.239.121]

  3    82 ms    82 ms    77 ms  5adfcf60.bb.sky.com [90.223.207.96]

  4    90 ms    84 ms    78 ms  5adfcf02.bb.sky.com [90.223.207.2]

  5    89 ms    88 ms    89 ms  5adfcf02.bb.sky.com [90.223.207.2]

  6    94 ms    94 ms    87 ms  72.14.215.13

  7    94 ms    84 ms    86 ms  209.85.252.188

  8    80 ms    88 ms    93 ms  209.85.253.47

  9    96 ms    90 ms    82 ms  lhr14s20-in-f23.1e100.net [173.194.34.119]

Trace complete.

Serial number is 40132607017

Many thanks in advance

Graham

[gking]

.

[Retired-Dave]

Hi gking,

Your Traceroute isn't reaching our servers.

You'd need to speak with your Internet Service Provider to see why this is being stopped early.

 Dave

[gking]

Hi there

The traceroute I submitted before was to www.google.co.uk rather than to the IP address you specified. My error. It did reach it's destination.

However, traceroute to the requested IP address 212.183.133.177 does not reach it's destination. The IP address it stops on is owned by Vodafone (whois lookup confirms), so is it Vodafone that is blocking me????

See below.

C:\Users\GrahamKing>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  myrouter.home [10.254.254.94]
  2    40 ms    38 ms    39 ms  027fef73.bb.sky.com [2.127.239.115]
  3    69 ms    73 ms    73 ms  027fed5a.bb.sky.com [2.127.237.90]
  4    82 ms    83 ms    83 ms  5adfcf00.bb.sky.com [90.223.207.0]
  5    83 ms     *       86 ms  5adfcf00.bb.sky.com [90.223.207.0]
  6    86 ms     *       85 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  7    87 ms    87 ms    86 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126

  8    87 ms    84 ms    87 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  9    87 ms    81 ms    83 ms  ae-44-44.ebr1.London1.Level3.net [4.69.167.30]
 10    81 ms    78 ms    80 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.11

 11    84 ms    85 ms    84 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166
3]
 12   100 ms   103 ms   103 ms  195.50.122.66
 13   100 ms   101 ms    97 ms  85.205.116.14
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\GrahamKing>

Thanks for your help

Graham

[gking]

.

[Neil_Brown]

Should it help, Graham, I've done the same operation, and it is timing out at the same point:

1  extreme (192.168.17.1)  5.089 ms  33.027 ms  1.114 ms
 2  c.gormless.thn.aa.net.uk (90.155.53.53)  29.203 ms *  17.549 ms
 3  c.aimless.thn.aa.net.uk (90.155.53.43)  17.578 ms  17.837 ms  18.449 ms
 4  ge-1-0-0-0.mario.as34270.net (85.91.238.217)  22.953 ms  27.797 ms  18.754 ms
 5  xe-0-0-0-0.luigi.as34270.net (85.91.224.10)  17.995 ms  17.640 ms  19.745 ms
 6  ge-7-23-780.car3.london1.level3.net (212.187.200.145)  18.185 ms  18.255 ms  18.440 ms
 7  ae-52-52.csw2.london1.level3.net (4.69.139.120)  20.083 ms  18.288 ms  18.928 ms
 8  ae-230-3606.edge4.london1.level3.net (4.69.166.21)  18.430 ms
    ae-231-3607.edge4.london1.level3.net (4.69.166.25)  19.939 ms  18.119 ms
 9  195.50.122.66 (195.50.122.66)  72.447 ms  21.040 ms  28.300 ms
10  85.205.116.2 (85.205.116.2)  19.435 ms  19.662 ms  21.484 ms
11  * * *

[zx-2]

I have lost count now of how many time the Sure Signal packs up. It is surely not fit for purpose.