Sure Signal Problem

[alanfox]

Hi

I hope you can help me because I am at my wits end with the SureSignal

I purchased this in August and from day 1 had constant problems with the device working for a few mins/hours then going down for a few hours then coming back up.  I would get a variety of different light variations.

Despite numerous phone calls to the Vodafone helpdesk it was not fixed and I just accepted that sometimes it would work and others it wouldn't

However for all of today it has simply has the red power light on constantly.  Not flashing

I really need to get this working.  Can you help me please ?

[Anonymous]

Hi, please can you supply speed test and tracert results.

Also please can you advise who your isp is and what router you are using including any manual config you may have programmed into the router.

[alanfox]

Thanks for responding

The ping is 28ms, download is 9.4mbps and upload is .99 mbps

ISP is Sky, router is Sagem.  No manual configuration

Not sure what a Tracert is ?

Alan

[Anonymous]

Hi Alan, speed test is ok.
I think what you need to do is set you VSS a static IP then set port forwarding.
I'm not 100% on the sky's sagem router as it's been a while since I was with sky plus I replaced my router with a decent one. ( Google is your friend if you want to do the same).
I can send you the port numbers you need to forward if you wish ? After making changes to the router you will need to restart it, then reset your VSS.

[alanfox]

Thanks  I am useless with technology so don't understand what you are suggesting

Is it possible to tell me how to do it or is it too complicated

many thanks Alan

[Anonymous]

It's ok, I will PM you with the exact settings to put in your router.

[alanfox]

Many thanks

[Ben_H]

Hi alanfox,

Thanks for posting and a very special thank you to cphilpot for your support too.

If you still need a hand, let me know your traceroute results, external IP address and Sure Signal serial number. You can find out how to get these in our Sure Signal Troubleshooting thread.

Cheers, Ben

[alanfox]

Hi Ben

My trace results are below.  The IP address is 176.250.76.228.  The serial number of the Sure Signal is 40132339934.   I have tried changing the router cable too.

Thanks for your help  Alan

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Owner>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.0.1]   2     *        *        *     Request timed out.   3    31 ms    30 ms    31 ms  027808ac.bb.sky.com [2.120.8.172]   4    25 ms    24 ms    24 ms  ae99.edge3.London2.Level3.net [212.187.201.57]   5    24 ms    24 ms    24 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    24 ms    24 ms    24 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]   7    24 ms    23 ms    24 ms  ae-43-43.ebr1.London1.Level3.net [4.69.167.26]   8    24 ms    23 ms    24 ms  ae-58-113.csw1.London1.Level3.net [4.69.153.122]

  9    25 ms    23 ms    24 ms  ae-122-3508.edge4.London1.Level3.net [4.69.166.1 3]  10    42 ms    42 ms    43 ms  195.50.122.66  11    42 ms    42 ms    41 ms  85.205.116.10  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Users\Owner>Microsoft Windows [Version 6.1.7601] 'Microsoft' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>Copyright (c) 2009 Microsoft Corporation.  All rights reserved. 'Copyright' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>C:\Users\Owner>tracert 212.183.133.177 'C:\Users\Owner' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] 'Tracing' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>over a maximum of 30 hops: 'over' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.0.1] The system cannot find the file specified.

C:\Users\Owner>  2     *        *        *     Request timed out. '2' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>  3    31 ms    30 ms    31 ms  027808ac.bb.sky.com [2.120.8.172]

'3' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>  4    25 ms    24 ms    24 ms  ae99.edge3.London2.Level3.net [21 2.187.201.57] '4' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>  5    24 ms    24 ms    24 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126] '5' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>  6    24 ms    24 ms    24 ms  ae-3-3.ebr1.London1.Level3.net [4 .69.141.189] '6' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>  7    24 ms    23 ms    24 ms  ae-43-43.ebr1.London1.Level3.net [4.69.167.26] '7' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>  8    24 ms    23 ms    24 ms  ae-58-113.csw1.London1.Level3.net  [4.69.153.122] '8' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>  9    25 ms    23 ms    24 ms  ae-122-3508.edge4.London1.Level3. net [4.69.166.1 '9' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner>3] '3]' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 10    42 ms    42 ms    43 ms  195.50.122.66 '10' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 11    42 ms    42 ms    41 ms  85.205.116.10 '11' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 12     *        *        *     Request timed out. '12' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 13     *        *        *     Request timed out. '13' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 14     *        *        *     Request timed out. '14' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 15     *        *        *     Request timed out. '15' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 16     *        *        *     Request timed out. '16' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 17     *        *        *     Request timed out. '17' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 18     *        *        *     Request timed out. '18' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 19     *        *        *     Request timed out. '19' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 20     *        *        *     Request timed out. '20' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 21     *        *        *     Request timed out. '21' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 22     *        *        *     Request timed out. '22' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 23     *        *        *     Request timed out. '23' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 24     *        *        *     Request timed out. '24' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 25     *        *        *     Request timed out. '25' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 26     *        *        *     Request timed out. '26' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 27     *        *        *     Request timed out. '27' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 28     *        *        *     Request timed out. '28' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 29     *        *        *     Request timed out. '29' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> 30     *        *        *     Request timed out. '30' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>Trace complete. 'Trace' is not recognized as an internal or external command, operable program or batch file.

C:\Users\Owner> C:\Users\Owner>C:\Users\Owner>

[Retired-James]

Hi alanfox,

Everything looks fine with the traceroute and the registration.

As you say it works for a bit then stops, it could be a problem with your broadband or its setup.

Do you have a lot of other things attached to your broadband using the internet at the same time?

If yes, can you remove them for a bit to see if the connection still drops?

Also, do you notice a drop in your internet speed when the connection is lost?

James