Sure Signal Problem

[DMatt7176]

Hi there,

We seem to be having a problem with our corporate sure signals, we ahve purchased 3 and all have been registered.

Yesterday one was working perfectly and today we had a powercut since then sure signals are displaying a Orange In-Use Light (the Mobile) and flashing Power Light. Our Sure Signals are pointing to what we call a public network dirty line so anything external device can connect to that and get intenet no problems.

Since the Powercut nothing is happening we have rebooted router and we know this is working becasue out mobile can connect to the wifi and we can get internet.

Sure Signal Details:

S/N:40131159606

Mac: B046FC9A03A4

Any Ideas

Many Thanks

David

[Retired-Dave]

Hi DMatt7176,

Is it just that one Sure Signal that's having issues? If not, what are the other serial numbers?

I've given the box a resync. Can you reset it for me to pick that up?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave