Sure Signal Samsung Galaxy S4 Does Not Connect through Sure Signal

[jetsetjane]

Recently upgraded to Samsung S4 but even though other 'fones connect to Sure Signal this one will not. Have tried resetting both 'fone and SS to no avail. Anybody know why this should be please?

[Retired-Andy]

Hi jetsetjane,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

[jetsetjane]

Reading through the other posts this is a stock reply which is sent. The SS works fine with other mobiles in the house it is ONLY the Samsung S4 which does not pick up a signal, we were using the old sim in the prvious handset with no problem, as soon as we siwtched to the micro sim in the Samsung ... nothing. Yet the IPhone and other handsets are fine, why should this be?

[Sukhi]

Hi jetsetjane

If you could provide the info Andrew requested above we'll be able to take a closer look at this for you.

Thanks

Sukhi

[oli_ree]

Please could you take a look at my sure signal

Im having the same issue iPhone worked fine but new S4 mini is not picking up the sure signal have rebooted the sure signal

Sure signal serial number: 40113184853

Current IP (not fixed address) 91.238.197.102

http://www.speedtest.net/my-result/3066023358

http://www.pingtest.net/result/88551471.png

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\oli>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    14 ms    10 ms    13 ms  no-dns-yet-assigned.orbital.net [80.88.201.199]

  3    28 ms    14 ms    10 ms  10.3.51.1
  4    12 ms    15 ms    13 ms  no-dns-yet-assigned.orbital.net [80.88.201.234]

  5    10 ms    12 ms    12 ms  no-dns-yet-assigned.223.orbital.net [80.88.223.1
8]
  6    19 ms    22 ms    17 ms  10gigabitethernet5-1.core1.lon1.he.net [5.57.80.
128]
  7    21 ms    19 ms    17 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    15 ms    11 ms    13 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\oli>

[oli_ree]

Working now so thanks if you did anything but advice to anyone else leave it 24 hours before you panic!

[Sukhi]

Hi Oli_ree

That's great thanks for letting me know :).

Thanks

Sukhi

[gsimons_tel]

Hi

I have just changed my phone from the Galaxy S2 to the S4

The sure signal was working fine with the old phone but doesn't work with the new phone

Here are my results as requested

http://www.speedtest.net/my-result/3283886698

http://www.pingtest.net/result/92897793.png

IP Address is 82.69.0.145

.

C:\Users\Graham>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.AMX [192.168.1.1]
2 16 ms 16 ms 16 ms losubs.subs.dsl7.wh-man.zen.net.uk [62.3.83.20]

3 16 ms 16 ms 16 ms ae1-133.cr2.wh-man.zen.net.uk [62.3.86.61]
4 16 ms 16 ms 16 ms ge-2-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.49]
5 29 ms 30 ms 23 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
6 27 ms 27 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
7 26 ms 25 ms 25 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Signal serial number:

21229037037

Graham

[Retired-James]

Hi gsimons_tel,

Is it only your number that’s having trouble?

When you got the new phone, were you given a new SIM?

If yes, when did you change the SIM?

If this is more than 48 hours ago, I’d change the ownership of the Sure signal to another number, remove your number, leave it for one hour, add your number back on and then transfer the ownership back.

Alternatively you can also deregister the Sure Signal for an hour before registering it again.

James

[gsimons_tel]

Hi James

Yes I did have a new micro sim to change to and did the change at the weekend on Saturday

Think it's only my number on the sure signal, so it would be easier to deregister it then?

Graham