Sure Signal Slimline Problem

[DaveSAP]

Hi

Company has provided me with a new slimeline Sure Signal system. I have tried for a week to get it functional but with no success. I am an IT professional (25 years) and have read the forum and support notes for it. Anyway can someone help me out here please?

1. VSS 40123620870

2. Successfully registered

3. Speed test: ping=44ms download=6.81 Mbps upload=0.33Mbps

4. Ping test: 33ms jitter 2ms

5. traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.101.0.1 (10.101.0.1) 0.942 ms 0.837 ms 0.718 ms
2 loop-dsl-man.keele.netcentral.co.uk (195.62.200.254) 26.232 ms 22.619 ms 23.125 ms
3 man-wbmc-int.keele.netcentral.co.uk (195.62.192.78) 33.882 ms 23.545 ms 23.126 ms
4 tc-man-rtr.netcentral.co.uk (195.62.192.245) 23.275 ms 22.953 ms 23.632 ms
5 212.57.255.25 (212.57.255.25) 23.855 ms 23.521 ms 24.018 ms
6 te-4-2-178.car2.manchester1.level3.net (195.50.121.153) 23.790 ms 23.805 ms 23.668 ms
7 ae-11-11.car1.manchesteruk1.level3.net (4.69.133.97) 29.633 ms * 28.687 ms
8 ae-4-4.ebr1.london1.level3.net (4.69.133.102) 29.939 ms 29.612 ms 29.858 ms
9 ae-56-111.csw1.london1.level3.net (4.69.153.114) 33.324 ms 29.950 ms
ae-59-114.csw1.london1.level3.net (4.69.153.126) 29.322 ms
10 ae-1-51.edge4.london1.level3.net (4.69.139.74) 29.967 ms 77.590 ms 29.534 ms
11 195.50.122.66 (195.50.122.66) 32.454 ms 31.200 ms 31.757 ms
12 85.205.116.10 (85.205.116.10) 31.181 ms 31.013 ms 31.190 ms
13 * * *
14 * * *

[removed for security]

7. Router is TP-LINK TD-W8961ND

Thanks

Dave

[tonytango]

you might want to remove any phone numbers/contact details.

[DaveSAP]

Sorry not sure what you mean. The output from a whois command is publically available. Thanks.

[tonytango]

This is what i mean person: [removed for security]

[DaveSAP]

Yes but that is the ISP and it is publically available.

[chorotega]

Sure Signal is designed for consumer broadband connections, are you trying to install it in a corporate environment? It may be that your ISP needs to be added to the whitelist in which case you will need to supply IP address ranges.

[DaveSAP]

It is for home use as I have no signal on my company phone. My guess is the ISP needs white lisintg as I have run through all the other tests and configuration settings.

Thanks.

[Retired-PaulE]

Hi DaveSAP, 

I've removed the ISP details anyway to deter the casual troublemaker :smileywink:

Can you tell me what light sequence you're seeing on your Sure Signal - I've checked the serial number and it's registered successfully but it's not made contact with our servers yet.

Can you also provide me with the IP address so I can check the whitelist?

Once we have this info we can check in more detail

Paul 

[tonytango]

Thanks PaulE

now get your facts right i did not reply to any post's on here to cause any trouble.

[DaveSAP]

Hi

The Red light is constant and the Internet light is flashing white. Currently no port forwarding rules on host and public IP is 195.62.202.233.

Thanks

Dave