Sure Signal - Solid Red Light - Globe (Internet Light) Flashing Slowly

[hunty1980]

The issue you’re experiencing:

No 3G connectivity to Sure Signal for the last 3 days.

What light sequence you're seeing:

Red Light Solid and only the Internet light flashing

Your speed test results from here.
Download: 37.56 Mbps

Upload: 1.91 Mbps

Your external IP address from here.

89.243.78.253

Your Sure Signal serial number:

42151642933

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     1 ms     1 ms  192.168.1.1

  2    12 ms     8 ms     9 ms  79-76-192-1.dynamic.dsl.as9105.com [79.76.192.1]

  3    11 ms     9 ms     9 ms  host-78-151-226-51.as13285.net [78.151.226.51]

  4    11 ms    10 ms    12 ms  host-78-151-226-50.as13285.net [78.151.226.50]

  5    16 ms    15 ms    18 ms  host-78-144-9-1.as13285.net [78.144.9.1]

  6    18 ms    16 ms    17 ms  ae12-xcr1.ltw.cw.net [195.2.23.137]

  7    17 ms    16 ms    16 ms  ae32-xcr1.lns.cw.net [195.2.24.126]

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[logant]

Sure Signal now seems to be working - thank you

[Carly · Accepted solution]

@hunty1980

After checking your Vodafone Sure Signal, it appears that you've connected to it last night at 7.29pm.

Please let us know if it's up and running for you now.

[logant]

It worked for a bit and now not working again. I have all 3 lights on, but phone says no service. I tried turning the phone to 3G only - no difference.

[hunty1980]

|Sure Signal now seems to be working - thread can be marked as solved

[Alex]

@hunty1980 @logant Thanks for letting us know your Sure Signal is now working. :smileyhappy:

[logant]

@Akex - my V1 SS is still not working - slow flashing internet light. Any ideas?

[Sukhi]

@logant I've replied to your other post here.

[Vanessamp]

Hi, my internet icon is flashing and I have no service on my mobile. Can you help?

[Rahim]

@Vanessamp Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

The light sequence you've mentioned indicates there's an issue with your ISP (internet service provider) reaching your Sure Signal. 

Please ensure your router is configured to allow port-forwarding to your Sure Signal.