V3 Sure signal - no response and still not working

[claudine83]

Please can someone look into this urgently. I work from home and it's causing me huge issues!

speed test results: 73.56 Mbps

external IP address 62.17.146.153

Your Sure Signal serial number: 42144607621

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

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[Carly]

@claudine83

I've checked your serial number and I can see that your Sure Signal last contacted us yesterday.

Please let us know if you're still having issues with this.