Sure Signal Solid Red Light Only

[gibbo456]

Hi,

Came home from work to discover solid red light only on sure signal - can you help please?

Tracert as follows:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ian Gibbs>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 29 ms 28 ms 28 ms esr3.miltonkeynes3.broadband.bt.net [217.47.74.1
42]
3 29 ms 32 ms 29 ms 217.47.74.13
4 32 ms 31 ms 31 ms 213.1.69.106
5 32 ms 31 ms 31 ms 31.55.164.221
6 33 ms 33 ms 31 ms 31.55.164.109
7 32 ms 32 ms 32 ms acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.
248.194]
8 41 ms 40 ms 39 ms core1-te-0-2-5-0.ilford.ukcore.bt.net [109.159.2
48.128]
9 36 ms 35 ms 36 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
10 38 ms 41 ms 41 ms lndgw2.arcor-ip.net [195.66.224.124]
11 38 ms 37 ms 38 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Ian Gibbs>

[Retired-James]

Hi gibbo456,

Thanks for your post.

The traceroute looks fine but we’ll need your Sure signal serial number to look into this for you.

On a side note, you may be affected by this.

James

[gibbo456]

James,

Thanks. The serial number is 40131012540.

Intresetingly I now have solid red and two solid whites - as I should have - but none of the phones in the house can connect to the sure signal. Tried resetting etc but to no avail.

Any thoughts?

Ian

[Retired-Dave]

Hi gibbo456,

I can see from the system here that your Sure Signal connected at 02:13 this morning. Are you now able to use the phones? The Sure Signal may simply have taken a little time to sort itself out.

If not, let us know and we'll try a resync.

Dave

[gibbo456]

Dave,

Unfortunately none of us can use our phones. Please can you perform a re-sync to see if that clears the problem,

Ian

[Retired-Andy]

Hi gibbo456,

I’ve just resynced your Sure Signal for you.

To make sure it completes, can you do a factory reset for me:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Let me know how you go on.

Thanks,

Andrew

[gibbo456]

Tried the above but to no avail.

The sure signal does not re-boot by holding the button in for 30 seconds - it just stays with the power light on and two white lights as if it's connected ok.

Really need this to be working as we have no signal where I live - hence the need for the sure signal.

Can you advise further asap please?

Ian

[gibbo456]

I'll add that I factory re-set by holding button in, turning power on and off and then releasing button - this was advised a while ago by someone over the phone.

Ian