Sure Signal V1 box is not working, lights ok, was working fine aprox 5 days ago, done hard reset.

[SuzanneLee01]

Sure Signal V1 box is not working, was working fine aprox 5 days ago, done hard reset, all lights come on as they should do, no signal recieved by phone.

[BandOfBrothers]

Hi,

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[SuzanneLee01]

Hi, The power supply is new any way.

[BandOfBrothers]

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@SuzanneLee01 wrote:

Hi, The power supply is new any way.

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Ok.

Please then look through the link I added earlier and this one too. 

Sure-Signal Troubleshooting.

[SuzanneLee01]

Thanks,

I have already looked through the links, the one that might have helped was about no 3g signal for the phone to connect to but it doesnt give an answer it just says to help - also this is if lights are not resetting the way they should.

I have also looked through the trouble shooting on the syystemand on line to try and resolve myself first.

I did see that several people had to have a reboot from Vodafone?

When I did the re-set the bow appears to set up as it should - lights flash for a bit then they come on again  1, 2 and 4 lit.

Ive also re-set my 3g on my phone (switched on and off and switched phone on and off).

It is an older V1 signal box.

[BandOfBrothers]

If you use the 'issue not listed ' and post your traceroute then the Tech Teams maybe able to further assist. 

To note : The Sure Signal has a 24 month warranty. 

[SuzanneLee01]

Thanks - sorry if I sound a bit daft but what is a traceroute?

[BandOfBrothers]

Hi,

Look at

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Issue-not-listed/td-p/2391847

Example in message 11 in http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-working/m-p/2461436/highlight/tr...

[SuzanneLee01]

Thank you for your help, I will do this on my home lap top later.

Cheers

[BandOfBrothers]

You're very welcome.