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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73859 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229882 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203972 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sky Go Picture

i can never get a good Sky Go picture. Is the signal/resolution throttled? if not, what data speed do i need to be able to get the best picture quality?

Sure signal suddenly stopped working

My sure signal suddenly stopped working yesterday it has a steady power on light but seems to go through a cycle of trying to connect constantly. It gets as far as the top two lights being on and the fourth light flashing before going back to the one...

Resolved! No 3G Signal - Lights 1,2 &4 Solid

HiI have followed all the advice I can find here and suspect that the SS Unit is faulty. Can you please help ?Regards Chris   Info as follows: We have 3 registered phones - none have a 3g signal Sure Signal Serial No 21222429058 Speed Test :   Downlo...

Sure Signal Not Working

Serial Number 21230717700 Speed Test: Ping 26ms, 8.5U - 1.02D Ping Test:  21ms [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/85044062.png[/IMG][/URL] IP Address:  149.241.220.141 Tracert: 1 10 ms 98 ms 99 ms O2wirelessbox.lan [192....

Resolved! Sure-Signal Reset needed

Hi My Version 1 SS needs some attention from the network side. I've reset and factory reset several times over the past couple of weeks. I can see the SS establish IPSec tunnel to VF and there is some traffic being carried but no signal comes on. Thi...

aurar by 2: Seeker
  • 13761 Views
  • 4 replies
  • 0 thanks

Sure Signal

Hi could you please try a resync on my sure signal, it just stopped working yesterday. I have checked and the router can see it, we have correct Internet access etc. I have tried a full reset and still no luck! The unit is 253112320 serial no 2119694...

SteveEcc by 2: Seeker
  • 12834 Views
  • 3 replies
  • 0 thanks

new phone won't work with sure signal

I received my new Sony Xperia Z today with a new SIM card, I have swapped my number to my new SIM and now I am unable to get signal through sure signal, I have spoken to customer services twice which they advised me to go through the usual motions, r...

sami87 by 1: Seeker
  • 12036 Views
  • 1 replies
  • 0 thanks

Shure Signal stopped working

We moved to a new office in Sept 12 and moved our Vodafone SS and connected it to a BT infinity broadband with a dynamic ip address and all worked well.Several months ago we re-graded our broadband connection to a fixed ip address and the SS stopped ...

SDL-2013 by 4: Newbie
  • 12097 Views
  • 0 replies
  • 0 thanks

Unregistering a Suresignal

I was previously with Vodafone around three years ago and purchased a Suresignal because it was the only way to get a decent signal where I live, when I moved away for work I went to another network and my old account is now closed. I've came back to...

Sure Signal and BT Home Hub not working

My Sure Signal V2 has recently stopped working (only power light appearing) and I wanted to know whether this was related to the issue with BT Infinity broadband routers or whether that issue was resolved now.

haszaidi by 2: Seeker
  • 14375 Views
  • 6 replies
  • 0 thanks
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