Sure Signal V1 light flashing sequence

[BrookC]

My Sure Signal v1 has stopped connecting. After both soft reset bgutton, factory default reset, and power off resets, it's now showing the following sequence of lights:

1, 2, and 3 on.

1 and 3 go out, 2 stays on.

2 goes out, 1 and 3 turn on at the same time as 2 goes out.

All three go out.

Repeat.

Does anyone have any idea what this means?

I've tried a different power supply but it makes no difference.

I've de-registered and re-registered. Broadband speed is adequate.

While I've been writing this it went through a sequence of lights too fast to follow, then light 1 came on. Then lights 1 and 3 flash together. This goes on for a while and then repeats.

Then it stuck on light 1 on continuously on its own for a while.

Now light 1 is on continuously and light 2 is flashing.

Any suggestions most gratefully received.

[BandOfBrothers]

Hello @BrookC

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an 'Issue not listed' where it explains how to run a traceroute and paste your results in your thread for the Tech Team to look at. 

[BrookC]

Many thanks.

I've been through the troubleshooting steps and no luck. I've then been through the template steps and the results are below. Hope you can help!

The issue you’re experiencing: Sure Signal V1 stopped connecting to the Internet. Light 1 is solid. Light 2 flashes continuously. I’ve assigned a static ip address, and opened the ports specified in the troubleshooting guide. The device was working fine until a short time ago. As far as I know nothing has changed in out isp setup or our network.
 
What light sequence you're seeing: light 1 on continuously. Light 2 flashing.

Your speed test results from here. Ping 64ms. Download 1.11 Mbps. Upload 0.34 Mbps



Your external IP address from here. 92.26.180.130
Your Sure Signal serial number: 21225084694
 
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This is the Traceroute log from OS X 10.11

I stopped it manually since it didn’t seem to be going anywhere…

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  0.704 ms  0.320 ms  0.290 ms
 2  host-92-26-176-1.as13285.net (92.26.176.1)  24.722 ms  25.640 ms  24.827 ms
 3  host-78-151-224-9.as13285.net (78.151.224.9)  27.098 ms  25.604 ms  24.874 ms
 4  host-78-151-229-126.as13285.net (78.151.229.126)  26.018 ms  25.454 ms  25.085 ms
 5  host-78-144-12-217.as13285.net (78.144.12.217)  33.756 ms  33.463 ms  35.971 ms
 6  host-78-144-11-26.as13285.net (78.144.11.26)  33.004 ms  33.300 ms  32.169 ms
 7  ae10-xcr1.hex.cw.net (195.2.23.141)  32.039 ms  32.566 ms  32.154 ms
 8  ae18-xcr1.lnd.cw.net (195.2.24.157)  33.927 ms  34.499 ms  32.981 ms
 9  ae15-xcr1.lns.cw.net (195.2.30.114)  32.118 ms  33.408 ms  32.033 ms
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[BrookC]

Overnight my Sure Signal has connected to the service, with lights 1, 2, and 3 all steady. The signal registers on our phones.

What factor caused this I'm unable to say. I changed the power supply, rebooted in every fashion known to man, re-registered, changed the network cable, moved location and tried a different router, manually opned the requisite ports, and posted here.

Perhaps the post here was what did it....

Seriously, a lack of rapid response to changes makes methodical fault finding very difficult. If I had the time I could step back through the changes and see which one made a difference. I don't have the time. There also may be external facrtors. My Internet connection has speeded up considerably overnight as well, so it may be that.

Anyway, it may just be the amount of time it takes for changes to ripple through the system, so my best advice is to wait for as long as 24 hours before trying desperate measures. I was on the verge of throwing the thing away...

[BrookC]

Sorry, I meant lights 1, 2, and 4 all steady.

[BrookC]

I've just replaced the new power supply with the old one and lost the connection.

Reconnected  the new power supply and the connection was restored.

So it looks like the power supply was the culprit.

Hope this helps.

[Retired-EricChe]

@BrookC

Thanks for letting us know your Sure Signal is up and running.

If you need any help in the future, just let us know.