Sure Signal line problem on calls

[awdavidson]

I've had my Sure Signal a few weeks now. When I make or receive a call, I can hear the person on the end of the line clearly, however they can't hear me.  They say the line is crackly and it's hard to hear me.  Is this a problem with the Sure Signal or something else?  Can anyone help me?

Many thanks

[BandOfBrothers]

Hi,

Some possible help in Vodafone Sure Signal FAQs Here.

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Do a speed test via the Ookla Speedtest to ensue your getting adequate speeds for your sure signal to work. More devices being used on the Sure Signal will then require faster speeds.