Sure Signal V1 not working + false address change request

[sgbaines]

Dear Tech Team

My V1 Sure Signal has stopped working about 72hrs ago and whether or not this is related I have received notifications that Sure Signal has been moved to a new address (but it has not changed since purchased 4yrs ago).  With advice on the forum I have changed to different post code and back again to correct postcode but no change after that.

I have completed a full factory reset - the 1,2,4 lights come back on after 5-10mins but no signal at all on two different phones (both of which have worked perfectly for 3-4yrs)

Sure Signal serial no 21221610641

Internet is OK - Plus Net ISP

Current Status: You are now using a static IP address

Static IP: 80.229.22.128 Netmask:   255.255.255.255

Tracert below

C:\Users\Stuart.Baines>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1  

2    18 ms    15 ms    13 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]  

3    13 ms    13 ms    12 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.132]  

4    12 ms    12 ms    12 ms  xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]  

5    28 ms    17 ms    15 ms  ldngw1.arcor-ip.net [195.66.224.209]  

6    13 ms    14 ms    13 ms  85.205.116.6  

7     *        *        *     Request timed out.  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.  

I can't phone you and you will not be able to phone me I am afraid as I have no (Zero) signal without the Sure Signal working.

Please help 🙂

stuart

[Gemma]

Hi Stuart,

Thanks for posting.

I can see your Sure Signal made contact with the network at 02:42am today.

Is it back up and running now?

If not please can you let me know which light sequence you’re now seeing?

Thanks,

Gemma

[sgbaines]

Hi Gemma, I am afraid it is still not working, absolutely no signal in my phone. The Sure Signal Unit is showing Green lights on 1,2 and 4.  They are sold with no flicker at all. 

Other connections to the Internet remain working and have not changed. The only other point that I could make its that we did suffer a power cut last Wednesday;  but where we are there are power cuts every 3-6 months and they have not caused a problem previously. 

Hope you can help further as there is literally no Vodafone signal at our house. 

Thanks in advance, stuart

[Ben_H]

Hi Stuart,

Thanks for the getting back.

I'm going to force an update down to your Sure Signal if the de-registration didn't clear things up after the power cut.

It's crucial you keep the unit connected for 24 hours. You may need to reset any connected phones this time tomorrow for the update to take effect.

Cheers, Ben

[sgbaines]

Hi, the unit will be connected for the next 24 hrs (and more - this VSS is connected 24x7)

I shall watch out for changes around this time tomorrow including restarting the phones. 

Thanks,  stuart

[sgbaines · Accepted solution]

Back home and it all works well again. Thank you!  No need to do anything here.