Sure Signal V1 stopped working

[sidpr]

Hello

I have a Sure Signal V1 which has stopped working with only the power light flashing.

I have followed the troubleshooting guide for the Version one. Reset both router and Suresignal box. Changed the network cable. Verified thE DHCP address is listed.

I have now taken the settings below.

1. Network speed: Upload - 5.82 MB Download 0.56 MB

2. Ping 4 packets sent successfully  bytes = 32 time 1ms TTL 64

3 IP address 84.45.205.180

4. VSS Trace Route command

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1     1 ms     1 ms   <1 ms router.belkin [192.168.200.1]

2     2 ms     1 ms     1 ms 192.168.1.1

3     4 ms   10 ms     4 ms 80-77-244-1.dsl.xifos.net [80.77.245.1]

4     8 ms   29 ms     4 ms 84-45-205-177.static.enta.net [84.45.205.177]

5   27 ms   26 ms   38 ms lns13.inx.dsl.enta.net [188.39.1.10]

6   130 ms   23 ms   40 ms gi1-3.inx.dist.dsl.enta.net [188.39.1.9]

7   71 ms   40 ms   24 ms te2-2.interxion.dsl.enta.net [78.33.141.89]

8   27 ms   23 ms   32 ms te2-3.interxion.core.enta.net [87.127.236.209]

9   29 ms   26 ms   25 ms te4-2.telehouse-east.core.enta.net [188.39.127.7

6]

10   26 ms   24 ms   24 ms te0-0-2-2.telehouse-east3.core.enta.net [188.39.

127.131]

11   45 ms   69 ms   51 ms lndgw2.arcor-ip.net [195.66.224.124]

12   69 ms   31 ms   26 ms 85.205.0.86

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

Any help will be much appreciated.

Thanks

Sidpr

[Retired-Kay]

Hi @sidpr, 

Please let me know your Sure Signal serial number so that we can help further. 

Thanks, 

Kay

[sidpr]

Hi Kay

Its 21230812576

Thanks

[DaveCD]

@sidpr 

I can see that it still isn't connected.

Have you changed the router or ISP recently?

Please ensure the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

If this hasn't resolved your issue, please try the Sure Signal at another location such as a friend or family members.

DaveCD