Sure Signal V2 Netgear Router

[fmacdermot]

I am trying to connect an Iphone 4S to Sure Signal (Alcatel Lucent 9361 V2-V, three lights on unit).  So far I have managed to plug in the Sure Signal and have two solid lights showing power and network.  But the two Iphones in the house resolutely refuse to connect to it.  After some long and difficult calls to Vodafone I have rung my ISP to clear ports (none are blocked), cleared some ports on the modem (Netgear DGN3500) and then followed some instructions about changing to another operator and then switching back to Vodafone, resetting network settings etc., all to no avail.

Does anyone have any ideas?  With a standard phone on a standard modem this should surely be really easy?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[fmacdermot]

Thanks for your reply. 

I spent a fair amount of time on the troubleshooting  before posting.  Only thing I could not do was try swapping sims to a different smartphone: we don't have one.

These are the results of the tests this morning.

Speed Test
Ping 39 ms
Download 4.82 mbps
Upload 0.38 mbps

Ping Test
Packet loss - Unable to test
Ping 36ms
Jitter 1ms

Whatsmyip

78.156.65.77
::ffff:4e9c:414d

Sure Signal Serial Number: 40113836924

VSS Traceroute Command
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Admin>TRACERT 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    32 ms    32 ms    32 ms  62.72.148.128
  3    32 ms    33 ms    32 ms  te0-2-0-5.cr01.ts1.bb.daisyplc.net [62.72.137.16
1]
  4    33 ms    32 ms    33 ms  te0-2-0-5.cr01.ts1.bb.daisyplc.net [62.72.137.16
1]
  5    32 ms    33 ms    32 ms  te2-2.cr05.tn5.bb.gxn.net [62.72.137.126]
  6    33 ms    32 ms    32 ms  te2-2.cr05.tn5.bb.gxn.net [62.72.137.126]
  7    32 ms    33 ms    33 ms  ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
  8    32 ms    36 ms    32 ms  195.2.30.61
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-James]

Hi fmacdermot,

Everything looks fine with the registration and the tests that you’ve done.

Is this affecting all of the phones or just the iPhone’s?

If you activate aeroplane mode for 30 seconds and then switch aeroplane mode off, does this pick up the Sure Signal?

As you’re already on the latest firmware, I’d also deregister the Sure Signal and register this again after 24 hours.

James

[fmacdermot]

Thanks for the tips.  Tried both but the SS still resolutely ignores both iPhones.

As I mentioned before, these are the only smart phones in the house.  My Nokia - which I would change for a smartphone if the SS worked - does not have 3G capability so can't use the SS.

Any other ideas?

[Retired-Andy]

Hi fmacdermot,

I’ve spoken with our technical support team and they’re pushing through a factory reset for you.

The process can take up to 6 hours to complete.

During this time, don’t reset or unplug the Sure Signal.

After this, if the phones still can’t pick up a signal, try a hard reset.

To do this:

• Hold down the power button
• At the same time hold down the ‘Home’ button
• When the Apple logo appears, release the buttons

Thanks,

Andy

[fmacdermot]

It worked!  

The factory reset of the SS did it.  I didn't have to do a hard reset of the iphones.

Thanks very much for your help.