Sure Signal - V2 - no longer working

[JennyMB]

The issue you’re experiencing:: Sure Signal not working

What light sequence you're seeing:: 2 flashing white lights

Your speed test results from here: 36.12 Mbps, 9.59 Mbps

Your external IP address from here. 86.140.254.113

Your Sure Signal serial number: 40111124752

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 3 ms 3 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * 14 ms 14 ms 31.55.187.177
4 18 ms 17 ms 14 ms 31.55.187.184
5 15 ms 14 ms 17 ms core2-hu0-0-0-1.southbank.ukcore.bt.net [195.99.127.168]
6 16 ms 16 ms 14 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
7 14 ms 14 ms 13 ms 166-49-211-228.eu.bt.net [166.49.211.228]
8 37 ms 21 ms 14 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[BandOfBrothers]

Hi

While your traceroute is looked at. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Retired-Charles]

@JennyMB Double check the serial number of your Sure Signal, as it's showing as unregistered.

[JennyMB]

Well., I guess that accounts for why the SureSignal stopped working - someone must have pulled a plug out at your end!  Just double-checiked and serial number is 40111124752.  Can you please re-register it?

[Rahim]

@JennyMB Apologies for the delay in getting back to you. 

I can see your Vodafone Sure Signal is now showing as registered and up to date on our server. 

Let us know if you need any further help. 

[JennyMB]

Sorry I couldn't get back sooner to close this thread.  Thanks to those who responded to my post.  As someone had apparently unregistered my SureSignal I re-registered it on my daughter's account (as my 'phone is on her account) to sve hassle.  Working ok now.

[Rahim]

@JennyMB Thank you for getting back to us and letting us know your Vodafone Sure Signal is working now