Sure Signal V3 Admin Issues

[pwuk12]

Hi,

I recently purchased the new Sure Signal but have been unable to register additional users.  When I do I receive the message below:

"Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

I have also been unable to save the new Sure Signal to the correct postcode, despite the postcode being valid where the street address is shortlisted, the system will not recognise and save the postcode?

I welcome any support - this issue has lasted almost two weeks and I have not made a huge deal out of it because its clear that Vodafone have been updating their website.  

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator