Community home

bwakem · ‎14-09-2015

VSS3 flashing red power light, internet light off, other 2 lights solid orange.

Has not worked for several months.

Have tried reseting it. De-register and re-registering. Different ethernet cable, different router port. Router shows it is connected to it and has been assigned an IP via DHCP.

Speed test results:

Ping 5ms

Down 48.24Mbps
Up 7.19Mbps

IP: 86.149.78.216

Serial: 40131571461

$ /usr/sbin/traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 0.481 ms 0.648 ms 0.879 ms
2 217.32.147.12 (217.32.147.12) 6.544 ms 6.710 ms 7.130 ms
3 217.32.147.78 (217.32.147.78) 8.076 ms 8.278 ms 8.311 ms
4 213.120.156.194 (213.120.156.194) 10.120 ms 10.535 ms 12.120 ms
5 213.120.178.71 (213.120.178.71) 11.907 ms 12.350 ms 12.555 ms
6 217.41.168.109 (217.41.168.109) 14.193 ms 8.239 ms 8.298 ms
7 acc2-te0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.200) 8.849 ms 109.159.249.248 (109.159.249.248) 9.860 ms acc2-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194) 10.504 ms
8 core3-te0-10-0-20.faraday.ukcore.bt.net (109.159.249.137) 11.644 ms core4-te0-2-0-21.faraday.ukcore.bt.net (109.159.249.135) 11.716 ms core4-te0-10-0-27.faraday.ukcore.bt.net (109.159.255.201) 13.568 ms
9 peer1-et-9-1-0.telehouse.ukcore.bt.net (213.121.193.165) 14.989 ms peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161) 13.442 ms 15.620 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 18.841 ms 18.880 ms 21.179 ms
11 85.205.0.86 (85.205.0.86) 21.082 ms 20.425 ms 21.105 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Thanks,

Brian

Sleeveboy70 · ‎14-09-2015

Same issues anyone?.

Gemma · ‎15-09-2015

@bwakem – Welcome to our eForum.

Since you’ve re-registered your Sure Signal on 11 September, it hasn’t made contact with our network.

Please check your ports are opened as follows:

8 (TCP & UDP)
50 (TCP & UDP)
53 (TCP & UDP)
67 (UDP)
68 (UDP)
123 (UDP)
500 (UDP)
1723 (TCP & UDP)
4500 (UDP)
33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

183.133.177-179
183.133.181-182
183.131.128-191

Once the above steps have been followed please perform a reset:

Unplug the Ethernet cable from the Sure Signal
Locate the button on the base of the box next to the Ethernet ports
Press and hold the button for approximately 30 seconds
Once the lights come back on, release the button
Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

If it's still the same after this, please test it at a different location.

bwakem · ‎16-09-2015

Hi Gemma,

All ports are open and all IPs are allowed. I am not able to test it at another location at the moment.

It has not worked since I moved to BT Infinity. From reading lots of posts I have noticed the that the SS has trouble working on PPPoE systems like BT Infinity. I have tried 2 different routers but it has not worked with either.

I have a 2 questions.

1) Since the SS has not connected for months could it have been blacklisted somehow? Does it need reseting at your end?

2) The fault it seems is almost certainly the SS sending packets that are larger than the PPPoE spec and that cannot be fragmented. Vodafone have known about this issue for at least 4yrs from what I've read, do you ever plan to fix the problem or even acknowledge that there is one?

See jimfew's post at http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/BT-Infinity-and-Sure-Signal/td-p/1039993/page/4 for more info on SS illegal packet sizes. In fact read the whole thread for lots more info.

Thanks,

Brian

bwakem · ‎21-09-2015

Rather bizarrely my SS suddenly started working today after not working for several months. I haven't touched it either. Maybe somebody from vodaphone actaully read my post and did something about it.

Retired-Wayne · ‎21-09-2015

@bwakem

I’m glad to see that things are up and running now.

@Sleeveboy70

Have you tried a different Ethernet cable?

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Sleeveboy70 · ‎21-09-2015

I have tried another cable yes. I was under the impression my router would see the VSS. Once it was plugged in. Is it normal not to see it?.

Sukhi · ‎22-09-2015

@Sleeveboy70

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

Sleeveboy70 · ‎22-09-2015

Hi Something tells me this is not good news

Tracing route to 212.183.133.177 over a maximum of 30 hops

1     4 ms     1 ms     2 ms . [192.168.2.1]
2     *        *        *     Request timed out.
3    83 ms    14 ms    12 ms glfd-core-2a-xe-021-0.network.virginmedia.net [8
2.12.64.225]
4    28 ms    16 ms    23 ms brnt-bb-1a-ae17-0.network.virginmedia.net [62.25
3.174.89]
5     *        *        *     Request timed out.
6     *        *        *     Request timed out.
7    19 ms    35 ms    18 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
8     *        *       22 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
9    23 ms    22 ms    49 ms ldngw1.arcor-ip.net [195.66.224.209]
10    24 ms    21 ms    22 ms 85.205.0.86
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Sleeveboy70 · ‎28-09-2015

ANyone out there help3 weeks and still no VSS up and running.

Community home

Sure Signal V3 - Flashing Red Light, two solid Orange lights