Sure Signal V3 - Flashing Red Light, two solid Orange lights

[bwakem]

VSS3 flashing red power light, internet light off, other 2 lights solid orange.

Has not worked for several months.

Have tried reseting it.  De-register and re-registering.  Different ethernet cable, different router port.  Router shows it is connected to it and has been assigned an IP via DHCP.

Speed test results:

Ping 5ms

Down 48.24Mbps
Up 7.19Mbps

IP: 86.149.78.216

Serial: 40131571461


$ /usr/sbin/traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.481 ms  0.648 ms  0.879 ms                                                                                                                                                                                                                                                                                                                
 2  217.32.147.12 (217.32.147.12)  6.544 ms  6.710 ms  7.130 ms                                                                                                                                                                                                                                                                                                            
 3  217.32.147.78 (217.32.147.78)  8.076 ms  8.278 ms  8.311 ms                                                                                                                                                                                                                                                                                                            
 4  213.120.156.194 (213.120.156.194)  10.120 ms  10.535 ms  12.120 ms                                                                                                                                                                                                                                                                                                     
 5  213.120.178.71 (213.120.178.71)  11.907 ms  12.350 ms  12.555 ms                                                                                                                                                                                                                                                                                                       
 6  217.41.168.109 (217.41.168.109)  14.193 ms  8.239 ms  8.298 ms                                                                                                                                                                                                                                                                                                         
 7  acc2-te0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.200)  8.849 ms 109.159.249.248 (109.159.249.248)  9.860 ms acc2-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194)  10.504 ms                                                                                                                                                                                    
 8  core3-te0-10-0-20.faraday.ukcore.bt.net (109.159.249.137)  11.644 ms core4-te0-2-0-21.faraday.ukcore.bt.net (109.159.249.135)  11.716 ms core4-te0-10-0-27.faraday.ukcore.bt.net (109.159.255.201)  13.568 ms                                                                                                                                                          
 9  peer1-et-9-1-0.telehouse.ukcore.bt.net (213.121.193.165)  14.989 ms peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161)  13.442 ms  15.620 ms                                                                                                                                                                                                                     
10  lndgw2.arcor-ip.net (195.66.224.124)  18.841 ms  18.880 ms  21.179 ms                                                                                                                                                                                                                                                                                                  
11  85.205.0.86 (85.205.0.86)  21.082 ms  20.425 ms  21.105 ms                                                                                                                                                                                                                                                                                                             
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Thanks,

Brian

[ChazzD]

@Sleeveboy70

Please provide the following information so we can look into this further for you:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Your Sure Signal serial number:

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

[Sleeveboy70]

ping 33ms
jitter 15ms

ip 82.15.122.78

dwn 20.6Mbps
Up 1.15Mbps

Serial number 42151553965

[Retired-Sarah]

Please can you try a new Network cable and let us know if this connects?

Once we have this information, we can assist further.

[Sleeveboy70]

I will try again. I have already tried a different cable.

[Sleeveboy70]

The sure signal is now connected at my place of work at present still flashing red with 2 orange lights. I will leave all weekend to see if it springs into life, any other advice welcomed.

[ChazzD]

@Sleeveboy70

Any update on your Sure Signal now it's been connected in another location?

[Sleeveboy70]

Still flashing red with two orange lights can you please check the device is registered?. I cannot believe the so called plug and play device is so poor. We have had another sure signal device connected in the office and that worked fine. At present (the company sure sire signal) is not connected but the setup for that device was register and it configured OK.

[Retired-EricChe]

@Sleeveboy70

I've checked the Sure Signal serial number and we can see it's registered, but has not connected since the 14th September.

If you've tried the Sure Signal in another location (friends or families house), please make sure that IPSEC is enabled within your router settings.

[Sleeveboy70]

It is connected at my work place at the moment so i dont really want to start playing with company settings. 

Please remeber we are not all IT engineers and throwing acroynm after acroynm at us is not much use. This device appears not to be plug and play. Vodafone should probably spend some time and effort creating videos on troubleshooting or how to set up port forwarding or walking customers through issues like im experiencing. As you can gather im really not impressed.

[Sukhi]

@Sleeveboy70

Testing the Sure Signal at a different location will help establish if the issue lies with the set-up or device.

I'll feedback the suggestions you've mentioned regarding the help videos.