Sure Signal V3 - Flashing Red Light, two solid Orange lights

[culy30]

Having trouble getting my new SS v3 to work. I registered it yesterday, plugged in and got flashing red and 2 solid orange. Several resets and re-boots later, still the same.

Tried port forwarding. No joy

I've pasted the tracing route below.

Please help!

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 11 ms 12 ms 82.71.189.1
3 16 ms 16 ms 22 ms 82.71.189.254
4 21 ms 26 ms 24 ms 88-98-152-129.dsl.zen.co.uk [88.98.152.129]
5 20 ms 24 ms 26 ms ge-2-1-0-12.cr2.wh-man.zen.net.uk [62.3.83.97]
6 24 ms 26 ms 29 ms ae2-117.man11.ip4.tinet.net [77.67.66.101]
7 35 ms 36 ms 32 ms xe-11-1-3.lon11.ip4.tinet.net [89.149.180.193]
8 29 ms 32 ms 33 ms ae9-xcr1.lns.cw.net [195.2.22.217]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Mattcrawford]

Hi There,

Having the same issue with our office Sure Signal unit. It has been working fine for at least a year but we have just recently switched ISP and wondering they are black listed 

the unit works when i take it out of the office and use it at home.

- Serial Number is 42152541811

-our connection is 4 FTTCs with wan IPs are 185.14.136.177,185.14.139.243,185.14.136.178,185.14.136.179

- Speeds are 40Mb Down and 6.41Mb up

- ping results - 16ms ping and 1ms jitter

- ISP is Communicate Business Solutions

[Rahim]

@Mattcrawford I've checked the IP addresses you've provided and can confirm they are not blacklisted. 

Please check this ports thread for further help.