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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74368 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229969 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204390 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Please Resync my VSS 1

Hello Technical Support Team, Can you please resync my Vodafone Sure Signal Version 1 box please?  The serial number is 21197224211. Thank you Jackie

Sure Signal is a nightmare

I have the latest SS3 and it now rates as the worst piece of technology in my house.  It works when it want to then completely gives up trying for days on end.  I have done numerous resets, reboots, unplugs, cable in, cable out etc etc etc etc and it...

jdjdjd by 4: Newbie
  • 17830 Views
  • 23 replies
  • 0 thanks

Please re-sync my vss1

Hi - have tried master re-set but no joy, have had power cut recently, thanks Marie2123002559

meg321 by 2: Seeker
  • 13857 Views
  • 3 replies
  • 0 thanks

Please re-sync my vss1

Hiplease could you re-sync sure signal serial no. 21230025559 recently had a power cut. Thanks a lotMarie.

meg321 by 2: Seeker
  • 13376 Views
  • 1 replies
  • 0 thanks

Sure Signal Registration

The Reading shop provided a new sure signal box to replace my old one which had ceased to work. I have been trying to register it online for two days but you site is not working. Please get in touch with me and sort it out, I cannot go without a tele...

gtabbner by 2: Seeker
  • 13038 Views
  • 1 replies
  • 0 thanks

Sure Signal & Sky Broadband

My Sure signal isn't working, there is just the power light on. Vodafone gave me a long list of ports & said Sky will open them but Sky won't! They just say "we don't support port opening" whatever that means! Can anyone help?

bds by 2: Seeker
  • 15566 Views
  • 15 replies
  • 0 thanks

Sure Signal not working

Hi, this is the second Suresignal device but the problems are identical. I registered the device which worked fine for 2 to 3 weeks then it started to fail intermittently I would then try the reset button or unplug/replug the device would then work f...

daveb-46 by 2: Seeker
  • 12926 Views
  • 2 replies
  • 0 thanks

Sure Signal - Unsure No Signal I Mean

Okay, Sure Signal lost two or three days ago, second box registered, web site not allowing to register now, new Sure Signal purchased yesterday, website not working, Sure Signal not working, Vodafone unaware and India trying to advise me how to turn ...

sjbenton by 4: Newbie
  • 12932 Views
  • 1 replies
  • 0 thanks

Resolved! No 3G signal

All lights correct on SS v1, but no 3g signal. Ping = 10ms,  Download = 72.27Mbps, Up = 17.09Mbps. Tracert from my pc only shows the router as the first line then all timed out. Ping 212.183.133.177 times out. Only change i made was to move the netwo...

Paul-42 by 4: Newbie
  • 16052 Views
  • 15 replies
  • 0 thanks

Resolved! VSS 3 on Virgin Cable

Hi ThereI recently bought the VSS 3 and was looking forward to setting this up however this has not really happened. When booting up the internet connection flashes white and then this drops and I currently have flashing power light and two amber lig...

stephjnw by 2: Seeker
  • 13604 Views
  • 3 replies
  • 0 thanks
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