No 3G signal

[Paul-42]

All lights correct on SS v1, but no 3g signal.

Ping = 10ms,  Download = 72.27Mbps, Up = 17.09Mbps.

Tracert from my pc only shows the router as the first line then all timed out.

Ping 212.183.133.177 times out.

Only change i made was to move the network port from an 8 way switch to a spare port on my Plusnet router.

Have re-booted the SS but no change, always end up with lights 1,2 & 4 steady on but no light 3.

Two phones, niether connects both worked ok before.

Have tried changing the postcode to a different on in a good 3g area but no change.

Ideas please??

Thanks, Paul

[Paul-42]

Forgot to give serial no -  21197064484

Also unit has been switched off for a couple of weeks. Maybe a re-sync needed please. Have done the hard reset with no change.

[Paul-42]

Admins could you look at this issue please, maybe a re-sync from you is needed, thanks

Paul

[Retired-Lee]

Hi there Paul-42,

I just thought I'd let you know we work posts in the order we get them

I've forced a resync of your VSS so please factory reset it. If that doesn't sort it, try reverting to your old setup.

Cheers,

LeeH

[Paul-42]

Ok thanks Lee. I have already put the SS back to where it was on my network & have reset the SS twice now since your resync but no change.

Do i need to give it more time or should it work straight away?

Also can you confirm for the reset, i pushed the reset button until all 4 lights were on, held the button in, pulled the power then power back on & released button after first light came on. This was followed by the sequence of lights 1 - 4 followed by the normal loading sequence. The 4th light was flashing for 2 - 3 minutes then left with 1,2 & 4 on steady.

Still no 3rd light & no signal on phones even after rebooting them.

Broadband working fine at over 70Mb down & 18Mb up.

Thanks, Paul

[Paul-42]

Just to add tracert result - i have never had the tracert to 212.183.133.177 work but to 85.205.116.2 looks like this:

C:\Documents and Settings\Paul>tracert -h 15 85.205.116.2

Tracing route to 85.205.116.2 over a maximum of 15 hops

  1    43 ms    99 ms    99 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    14 ms    14 ms    14 ms  85.205.116.2

Trace complete.

Hope this helps, Paul

[Paul-42]

Just to update there is no change today, still no 3G signal.

[Retired-Dave]

Hi Paul_42,

What happens when you try the traceroute to the correct IP address - 212.183.133.177?

Can you post what you get, including any error message, as this may indicate exactly where the fault lies.

Dave

[Paul-42]

Here you go -

C:\Documents and Settings\Paul>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    43 ms    99 ms    99 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Documents and Settings\Paul>ping 212.183.133.177

Pinging 212.183.133.177 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.177:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Paul>

Internet access fine, see below

[URL=http://www.speedtest.net/my-result/2964060634][IMG]http://www.speedtest.net/result/2964060634.png[/I...

Paul

[Paul-42]

Link doesn't work so speedtest results are:

Ping = 12ms Down = 70.64Mbps Up = 17.4Mbps

Paul