VSS 3 on Virgin Cable

[stephjnw]

Hi There

I recently bought the VSS 3 and was looking forward to setting this up however this has not really happened. When booting up the internet connection flashes white and then this drops and I currently have flashing power light and two amber lights in service & in use.

I have the following info

Ping 33ms Jitter 3ms

External IP 82.44.67.103

Download Speed 47Mbps

Upload Speed 3.5 Mbps

Serial No. 40132624467

Last login: Mon Sep 16 14:01:48 on console

Bruces-MacBook-Air:~ mac$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  routerlogin.net (192.168.0.1)  1.462 ms  1.098 ms  1.012 ms

 2  cpc7-brom10-2-0-gw.16-1.cable.virginmedia.com (82.44.64.1)  153.485 ms  324.120 ms  339.206 ms

 3  wolv-core-2a-ae7-616.network.virginmedia.net (80.3.145.241)  340.204 ms  636.893 ms  889.300 ms

 4  manc-bb-1c-ae12-0.network.virginmedia.net (213.105.159.141)  269.525 ms  282.311 ms  533.213 ms

 5  brhm-bb-1b-et-400-0.network.virginmedia.net (62.253.175.69)  695.081 ms

    manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93)  701.750 ms  708.837 ms

 6  * * brhm-bb-1c-ae7-0.network.virginmedia.net (62.253.174.102)  383.133 ms

 7  * * *

 8  ldngw1.arcor-ip.net (195.66.224.209)  533.379 ms  545.611 ms  544.044 ms

 9  85.205.116.14 (85.205.116.14)  541.250 ms  554.764 ms  563.500 ms

10  * * *

11  * * *

12  * *

I have also followed other threads and tried the reset button. 

Looking forward to some support.

Thanks

Stephanie

[grolschuk · Accepted solution]

If it is one of the superhub routers could you go into the config pages and navigate to Advanced -> Security -> Firewall

There should be some tickboxes for VPN Passthrough. Can you enable PPTP and IPSEC and save the configuration

Reset the suresignal again and see if it is any happier.

[stephjnw]

Thanks very much for the advice, I have the Virgin Hub Mk 2 and after following the advice and resetting this its working perfectly! Thanks again.

Stephanie

[grolschuk]

Fantastic! Glad it helped you.

If you ever make it back onto the forums, could you mark the post as solved, as the same question could come up again, and it will make it easier for someone else to find