Vss V3 and plunet hub one router

[ronpellatt]

Just got my new router working but i have no lights on the VSS except the ethernet light underneath the VSS.

have tried unplugging it for more than a minute and still no lights.

have tried holding reset button for 5 seconds and still nothing

any ideas?

[BandOfBrothers]

Hi @ronpellatt

My apologies if you've already seen these troubleshooting tips.

My-sure-signal-has-stopped-working-what-should-I-do.

and Vodafone-Sure-Signal-troubleshooting.

[ronpellatt]

What light sequence you're seeing: no lights except ethernet light on bottom

Your speed test results from here. 8ms ping 16.6Mb up  .87Mb down

Your external IP address from here.80.229.7.73

Your Sure Signal serial number:43151500204

 tracert 212.183.133.177

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Dell> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    11 ms     8 ms     8 ms  lo0.16.Central16.ptn-bng01.plus.net [195.166.130
.221]
  3     9 ms     8 ms     8 ms  irb.16.ptw-cr02.plus.net [84.93.249.210]
  4     9 ms    10 ms     9 ms  195.99.126.182
  5    10 ms    10 ms    10 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24
0]
  6    24 ms     9 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Dell>

C:\Users\Dell>

[ronpellatt]

 I left everything plugged in last night after trying various reset options and this morning the VSS was lit up and working fine.

thanks for the help.

[Rahim]

@ronpellatt We're glad to hear this! Thank you for letting us know.