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Solution

Sure Signal V3: Flashing Red light Power, Stable Orange User light

jamie2126
2: Seeker
2: Seeker

Hi

 

Bought a new SS V3 last Tuesday, SS shows as registered.

 

I'm on BT Infinity, Port clamping enable and Port Forwarding manaully set up.

 

Status has been the same for over 72 hours

 

Flashing Red light Power, Stable Orange User light- plase help ?

 

S/N 40123305324

 

ping in 21ms

download is 18.3

upload is 7.75

 

IP 109.151.199.242


C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2     9 ms     5 ms     5 ms  217.32.143.224
  3     5 ms     5 ms    10 ms  217.32.144.14
  4     9 ms    10 ms     9 ms  213.120.181.26
  5    11 ms    12 ms    13 ms  217.41.169.183
  6     9 ms     9 ms     9 ms  217.41.169.107
  7     8 ms     8 ms    11 ms  109.159.251.67
  8    16 ms    15 ms    17 ms  core1-te0-0-0-6.ealing.ukcore.bt.net [109.159.25
1.29]
  9    16 ms    35 ms    13 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
 10    20 ms    23 ms    19 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    15 ms    15 ms    18 ms  85.205.116.6
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

12 REPLIES 12

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi jamie2126,

 

Thanks for confirming this for me. Looking at the traceroute, all is fine. However, the unit still hasn't made contact with our servers since 24/01/2013 which was before Paul did the last manual resynchronisation. That being the case, would you mind following the instructions I've sent via PM here to email my team directly? We'd like to have a closer look at your account too so we can better determine the cause.

 

Cheers, Ben

 

 

Hi

 

 

e-mail sent....

Hi

 

Replacement VFSS received today. Current status steady power light, slow flshing internet lights.

 

Jamie