Ask
Reply
Solution
27-01-2013 08:04 PM
Hi
Bought a new SS V3 last Tuesday, SS shows as registered.
I'm on BT Infinity, Port clamping enable and Port Forwarding manaully set up.
Status has been the same for over 72 hours
Flashing Red light Power, Stable Orange User light- plase help ?
S/N 40123305324
ping in 21ms
download is 18.3
upload is 7.75
IP 109.151.199.242
C:\>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 9 ms 5 ms 5 ms 217.32.143.224
3 5 ms 5 ms 10 ms 217.32.144.14
4 9 ms 10 ms 9 ms 213.120.181.26
5 11 ms 12 ms 13 ms 217.41.169.183
6 9 ms 9 ms 9 ms 217.41.169.107
7 8 ms 8 ms 11 ms 109.159.251.67
8 16 ms 15 ms 17 ms core1-te0-0-0-6.ealing.ukcore.bt.net [109.159.25
1.29]
9 16 ms 35 ms 13 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
10 20 ms 23 ms 19 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 15 ms 15 ms 18 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
08-02-2013 02:02 PM
Hi jamie2126,
Thanks for confirming this for me. Looking at the traceroute, all is fine. However, the unit still hasn't made contact with our servers since 24/01/2013 which was before Paul did the last manual resynchronisation. That being the case, would you mind following the instructions I've sent via PM here to email my team directly? We'd like to have a closer look at your account too so we can better determine the cause.
Cheers, Ben
08-02-2013 04:47 PM
Hi
e-mail sent....
14-03-2013 12:55 PM
Hi
Replacement VFSS received today. Current status steady power light, slow flshing internet lights.
Jamie