Hi
My V3 SureSignal stopped working about 10 days ago. I have a flashing power light and steady orange on the signal and phone light.
I've reset my device and my router.
Please could you reset at your end.
Here is all of the data you normally ask for.
The serial number of my unit is 42150979054.
The postcode at my location is HP16 9LN.
Speed test download 4.42Mbps upload 1.04Mbps
Ping test 20ms, jitter 1Ms
IP Address 46.33.145.201
C:\Users\chambeli>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 19 ms 18 ms 19 ms lns4.dc5.as51561.net [46.33.128.16]
2 18 ms 18 ms 22 ms lns4.dc5.as51561.net [46.33.128.16]
3 19 ms 20 ms 20 ms te-4-1.505.core.dc5.as51561.net [46.33.128.133]
4 19 ms 19 ms 19 ms po10.core.thn.as51561.net [46.102.192.96]
5 19 ms 19 ms 18 ms be4482.ccr21.lon01.atlas.cogentco.com [149.6.184
.181]
6 20 ms 20 ms 19 ms ae14-xcr1.lns.cw.net [195.2.22.21]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Please can you check and reset at your end.
Thanks
Liz Chambers
